Change Management Partner

DFW International Airport•Grapevine, TX

About The Position

Under the general guidance of the AVP of Talent Acquisition and Development, the Change Management Partner helps ensure organizational change initiatives meet their objectives by increasing employee engagement, productivity, and adoption. The role partners across the organization to support faster adoption, greater utilization, and higher proficiency as changes affect employees and the organization, helping DFW achieve its goals and business objectives. The position develops deliverables for five change management levers: a communications plan, sponsor roadmap, coaching plan, training plan, and resistance management plan. The Change Management Partner works with organizational leaders, HR Business Partners, Centers of Excellence, project teams, and employees to plan and implement change. The position develops change strategies and plans, supports project teams in integrating change activities into project plans, creates communications and training plans, assesses readiness and impacts, and addresses risks and resistance. It also measures adoption and proficiency, identifies performance gaps, supports corrective actions, coordinates change transitions with project managers, and manages the organization’s portfolio of change initiatives to help minimize disruption and inform prioritization.

Requirements

Bachelor’s degree in change management, business administration, psychology, information technology, or a related field; an equivalent combination of education and/or experience may be substituted.
Three years of experience managing complex organizational change, project management, and business analysis; an equivalent combination of education and/or experience may be substituted.
Knowledge of change management principles, methodologies, and tools, with experience developing and implementing change strategies.
Knowledge of project management and business development strategies.
Experience with project management approaches, tools, and phases of the project lifecycle.
Experience with large-scale organizational change efforts.
Ability to work in ambiguous situations.
Resiliency, tenacity, and perseverance.
Exceptional listening, oral, and written communication skills, including the ability to articulate messages to varied audiences and facilitate understanding and cooperation.
Leadership skills to guide and manage teams, build consensus, and inspire others to embrace change.
Organizational skills to manage multiple projects and priorities in a dynamic environment and complete tasks on time and to a high standard.
Ability to analyze complex business processes and workflows, identify improvement opportunities, and drive positive change.
Problem-solving and root cause analysis skills to address change management challenges and develop effective solutions.
Interpersonal skills to build stakeholder relationships, manage resistance, and foster a positive change culture.
Experience and skill in coaching organizational leaders and project teams.
Ability to develop innovative and creative approaches to people-related challenges.
Ability to influence people within and outside the organization.
Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Teams.
Must obtain a Security Identification Display Area (SIDA) Airport Identification/Access Badge in accordance with TSA and DFW Airport requirements within 30 days of employment and maintain qualification upon each badge renewal.

Nice To Haves

Master’s degree in change management, business, psychology, or a related field.
Change Management Certification, such as Prosci, CCMP, or AIM Change Management.
Project Management Certification, such as PMP.

Responsibilities

Partner with and coach leaders, HR Business Partners, Centers of Excellence, project teams, and employees to implement change initiatives effectively.
Develop and implement change management strategies and plans that maximize employee adoption and usage.
Work with and coach project teams to integrate change management activities into overall project plans.
Create change communication plans and training curricula and plans with stakeholders to support clear, timely communication and training.
Identify potential risks and anticipated resistance, and develop plans to mitigate or address concerns.
Conduct impact analysis, assess change readiness, and identify key stakeholders.
Develop initial training plans, provide input, document requirements, and support the design and delivery of training programs, including change plans, curriculum design, and communication plans.
Create and manage measurement systems to track the impact, adoption, utilization, and proficiency of changes, and monitor those measures.
Identify performance gaps and develop and implement corrective actions.
Work with project managers to support smooth execution of changes and transitions.
Manage the organization’s change portfolio by tracking initiatives, coordinating with project managers on timelines and deadlines to minimize disruption, and recommending initiative priorities to leadership.
Perform other related duties as assigned.