Change Management Practitioner

MassMutual•Springfield, MA

3d•Hybrid

About The Position

As an Operations Change Management Practitioner, you will play a critical role in enabling successful adoption of complex, operation-wide change initiatives. You will partner with senior leaders and cross-functional teams to assess, design, and deliver change strategies that drive measurable business outcomes and sustain long-term impact. This role applies structured change management, continuous improvement practices, and data-driven insights to accelerate adoption, build organizational capability to enable Operations to effectively adopt change. You will coach all levels of leadership ensuring they have the right information, tools and forums to lead their teams through change. The Operations Implementation Support, Readiness & Communication team partners across Operations to execute critical initiatives, prepare employees for change, and improve delivery outcomes. The team combines business, technology, readiness, and communications expertise to keep advisors and customers at the center of execution ensuring the successful execution of strategic goals. In this role, you will lead large-scale, highly complex change efforts that shape how the Operations organization operates in collaboration with Advisors & Clients—ensuring initiatives are adopted, sustained, and deliver intended value.

Requirements

Bachelor’s degree
5+ years of change management experience leading complex, cross-functional or enterprise initiatives including Change management certification, such as Prosci/ADKAR, CCMP, or equivalent CM certification.
2+ years of experience applying structured change methodologies across stakeholder analysis, impact assessments, readiness planning, adoption, resistance management, sustainment, and change metric development.
2+ years of experience defining, tracking, and reporting on adoption, readiness, proficiency, resistance, and sustainment metrics to measure change effectiveness and business outcomes.
2+ years of experience coaching leaders and managers to serve as effective change sponsors and champions of organizational transformation.

Nice To Haves

Experience advising senior leaders and influencing complex stakeholder groups.
Strong executive storytelling, facilitation, negotiation, and relationship-building skills.
Ability to use change metrics and insights to improve adoption, readiness, and sustainment.
Familiarity with multiple methodologies, including ADKAR, Kotter, Lean, Agile, or continuous improvement.
Ability to identify root causes, anticipate resistance, and develop mitigation strategies.
Experience using generative AI or other tools to improve change execution, personalization, and efficiency.

Responsibilities

Influencing senior leadership decision-making.
Driving consistent Operations change practices.
Strengthening organizational change capability and leadership effectiveness.
Delivering measurable outcomes tied to adoption, proficiency, and sustained business impact.
Developing and implementing a comprehensive change leadership strategy, ensuring alignment with business objectives and Operations' strategic goals.
Influencing and coaching senior leaders and managers to become effective change sponsors, empowering them to lead teams through transformation.
Designing and delivering compelling communication and engagement plans that drive adoption, minimize resistance, and foster trust throughout the organization.
Defining and tracking clear metrics for change effectiveness and sustainability, reporting on progress and outcomes to drive continuous improvement.
Developing comprehensive toolkits and structuring training initiatives to ensure consistent, high-quality leadership development in change management across the organization.
Coordinating all aspects of change management support, ensuring every initiative is executed with excellence and care.
Partnering with other change practitioners across the enterprise to share best practices and learnings.