Change Management Manager-Financial Service Construction Projects
About The Position
Turner & Townsend is seeking an experienced Change Management Manager to support organizational transformation initiatives across a financial services client’s facility construction programs and projects. The role leads change strategies that build stakeholder engagement, business readiness, user adoption, and sustainable outcomes. It requires close collaboration with project teams, business leaders, and stakeholders to manage the people side of change in alignment with project objectives. As a key member of the Program Management Office, the Change Management Manager helps coordinate delivery partners and workstreams and supports achievement of business objectives while promoting Turner & Townsend’s values and methodologies. The role brings construction project management and organizational change expertise, with retail and corporate banking construction insight used to shape and embed a consistent change approach across service providers. On-site presence and requirements may vary with client needs. SOX control responsibilities may apply where relevant.
Requirements
- Bachelor’s degree in Business, Organizational Development, Communications, Project Management, or a related field.
- 7+ years of experience in organizational change management, business transformation, program management, or related disciplines.
- Experience with construction project management programs.
- Experience supporting large-scale transformation, technology implementation, or business process improvement initiatives.
- Experience conducting stakeholder analysis, change impact assessments, readiness assessments, and adoption planning.
- Experience developing executive communications, training materials, and engagement strategies.
- Demonstrated ability to influence stakeholders at all organizational levels.
- Strong analytical, problem-solving, and organizational skills.
Nice To Haves
- Experience with financial services client facility construction.
- Prosci Change Management Certification, PMP, or equivalent certification.
Responsibilities
- Lead the development and execution of change management strategies, plans, and initiatives across multiple workstreams.
- Engage and influence executive sponsors, project teams, and stakeholders to build alignment and support successful change outcomes.
- Conduct stakeholder assessments, change impact assessments, organizational readiness evaluations, and adoption planning.
- Apply retail and corporate banking construction industry insight and best practices to shape transformation and embed a consistent change approach across service providers.
- Develop and implement communications, engagement, and business readiness strategies.
- Partner with leadership teams to identify change risks and opportunities and develop mitigation strategies.
- Design and deliver change management materials, presentations, workshops, and stakeholder engagement activities.
- Monitor adoption, readiness, and benefits realization metrics to assess change effectiveness.
- Support business process improvement and transformation through analysis and continuous improvement activities.
- Facilitate workshops, focus groups, training sessions, and stakeholder meetings.
- Collaborate with communications, training, project management, and business teams on integrated delivery.
- Develop and maintain stakeholder management plans, communication plans, and change roadmaps.
- Support user acceptance testing, operational readiness, and transition activities for new processes, systems, and technologies.
- Manage multiple change initiatives while aligning them with project schedules and business priorities.
- Prepare executive-level reporting, dashboards, and change performance updates.
- Promote knowledge sharing, lessons learned, and continuous improvement across programs and projects.
- Adhere to applicable SOX control responsibilities.
Benefits
- A flexible working environment that supports work-life balance.
- An inclusive workplace that offers employees the opportunity and voice to affect change.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
