Change Management Lead

City of Philadelphia•Philadelphia, PA

18h

About The Position

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia. OIT oversees all major information and communications technology initiatives for the City of Philadelphia. In partnership with the Office of the Chief Administrative Officer (CAO) and the Office of the Director of Finance, the Office of Innovation and Technology (OIT) is undertaking a major Citywide project to modernize core financial, grants, procurement, and supply chain business processes. This project (Optimize Procurement and Accounting Logistics Enterprise Resource Planning and Data Warehouse/Business Intelligence Tool, or “OPAL ERP and DW/BI project”) will replace the existing General Ledger and Procurement systems. This role is responsible for managing a team tasked with overseeing change management functions for this project, focusing on communications, process and organizational redesign, training development, and training deployment.

Requirements

Completion of a Bachelor's or Master’s degree in organizational change, organizational development, communications, operational design, or equivalent experience
3-7 years of experience with change management
Knowledge of Full Systems Development Lifecycle (SDLC) from a Change Management perspective.
Ability to keep data confidential.
Strong problem solving and analytic skill sets.
Strong verbal and written communication skills with ability to create user and project security documentation and procedures, clearly and concisely.
Strong meeting facilitation and interviewing skills.
Meeting presentation and end user training delivery skills.
Ability to work well with individuals at all levels within and outside the organization.
Supervising, coaching and collaborating skills
Hands on experience with learning management and training material development and delivery tools.

Nice To Haves

Experience with implementing ERP and/or DW/BI solutions strongly preferred.

Responsibilities

Develop Change Management Plans: Co-develop the Change Management plans for how changes will be implemented, communicated, and monitored.
Develop change management templates such as impact assessments, stakeholder analysis, and readiness assessments.
Communication and Training: Design and deliver communications and training programs to ensure that employees are aware of and prepared for changes.
Create training materials, conduct workshops, and provide ongoing support.
Provide weekly task reports.
Stakeholder Engagement: Identify and engage key stakeholders throughout the change process.
Understand the stakeholders’ needs and concerns and ensure their support and involvement.
Liaise with functional and technical teams.
Risk Management: Identify potential risks and resistance to change and develop strategies to mitigate these risks.
Monitor the progress of change initiatives and address any issues that arise.
Support Implementation: Work closely with project teams to ensure that changes are implemented smoothly and effectively.
Manage and coordinate with different departments and ensure that all necessary resources are available.
Evaluation and Report on Outcomes: Measure the effectiveness of change initiatives and report on their outcomes.
Collect feedback, analyze data, and make recommendations for future improvements.
Management: Supervise and develop team members.
Route work items to Change Management team members for completion.
Review and approve team member deliverables.