Change Management Lead

SGS

2d•Hybrid

About The Position

The Change Management Lead is responsible for defining and executing change management strategies supporting global Finance transformation initiatives, including functional process changes and large-scale ERP implementation. The role ensures that people, processes, and systems are aligned to enable successful adoption of change, minimize resistance, and maximize business value realization across regions and business units. Acting as a trusted advisor to leadership and functional stakeholders, the position drives stakeholder engagement, communication, training, and adoption activities to support sustainable transformation outcomes.

Requirements

Bachelor’s degree in Business Administration, Organizational Development, HR, Communications, or related field
5+ years of experience in change management, transformation, or organizational development
Proven experience supporting global ERP implementations or large-scale functional transformations
Experience working within multinational, matrixed environments
Familiarity with change methodologies (e.g., Prosci/ADKAR, Kotter, McKinsey 7S)
Proficiency in collaboration and productivity tools (MS Office, Teams, SharePoint, Miro, etc.)
Change impact assessment and stakeholder mapping
Strong communication and storytelling capability
Training design oversight and enablement coordination
Resistance management and adoption acceleration
Stakeholder facilitation and leadership coaching
Change metrics definition and adoption tracking
Cross-functional collaboration and team orientation
Ability to operate effectively in global, multicultural environments

Responsibilities

Develop and execute global and functional change management strategies aligned with programme objectives.
Conduct impact assessments covering roles, processes, systems, and organizational structures.
Identify and manage change risks, resistance factors, and readiness gaps.
Ensure change plans are integrated into overall project and transformation roadmaps.
Develop and implement stakeholder engagement and communication strategies across regions and business units.
Build strong relationships with programme leadership, functional heads, SMEs, and end-users.
Act as a change advocate and trusted advisor to leadership teams.
Support leadership alignment and sponsor effectiveness.
Collaborate with SMEs, HR, and Learning teams to design role-based training and enablement materials.
Coordinate and oversee delivery of training sessions, workshops, digital learning, and hands-on labs.
Provide coaching and support to stakeholders and end-users during transition phases.
Monitor training effectiveness and capability uplift.
Define and track change KPIs including adoption, engagement, readiness, and user experience.
Implement feedback mechanisms (surveys, pulse checks, user forums) to refine change interventions.
Report change progress, risks, and adoption insights to programme governance and leadership.
Support continuous improvement of change practices and lessons learned.
Partner closely with project managers, functional leaders, HR, IT, and other change practitioners.
Ensure alignment between global change frameworks and local deployment needs.
Contribute to development of change methodologies, templates, and best practices.
Facilitate cross-functional collaboration and knowledge sharing across transformation streams.