Change Management Lead – AI Transformation

Recrute Action•Toronto, ON

6d•CA$60 - CA$70•Hybrid

About The Position

Shape the future of AI transformation in the insurance sector through a high-impact hybrid contract. Contribute to enterprise-wide digital initiatives, support organizational change, collaborate with cross-functional teams, and help drive the adoption of innovative solutions that deliver meaningful business results.

Requirements

Bachelor's degree in a related field.
5 years of experience in change management, organizational transformation, program management, learning and development, or a related field.
Experience leading change and adoption initiatives for AI, digital, technology, or transformation programs.
Strong understanding of stakeholder engagement, organizational readiness, adoption strategies, and change management practices, with the ability to drive behavioural change at scale.
Systems-thinking and structured problem-solving skills, with the ability to translate complex challenges into clear, actionable plans.
Working knowledge of modern IT delivery processes, AI agent ecosystems, and emerging enterprise AI technologies.
Hands-on experience using AI tools to analyze data, summarize insights, automate workflows, and enhance change management deliverables.
Strong data analysis and insight-generation skills, including experience interpreting quantitative and qualitative data, identifying trends, and using tools such as Excel, dashboards, usage analytics, and sentiment analysis platforms.
Strong project and program management skills, including the ability to build lightweight, repeatable processes.
Proven ability to manage multiple priorities and deliver results in fast-paced environments.
Proven ability to influence stakeholders, build relationships, and drive alignment across complex, matrixed organizations.
Experience partnering with senior leaders to support transformation, change, and adoption initiatives.
Exceptional communication, storytelling, and presentation skills, with the ability to simplify complex concepts for diverse audiences.
Self-starter with the ability to navigate ambiguity, anticipate risks, and drive outcomes.

Nice To Haves

Knowledge of change management methodologies such as Prosci or ADKAR is an asset.
Experience supporting AI, data, digital transformation, innovation, or future-of-work initiatives is an asset.
Experience in financial services, insurance, or other highly regulated industries is an asset.
Experience developing executive communications and thought leadership content is an asset.
Familiarity with employee engagement platforms, collaboration tools, and digital communications channels is an asset.
Bilingual in English and French is an asset to support communications, stakeholder engagement, executive presentations, and change management initiatives across diverse teams and business partners.

Responsibilities

Develop and execute change management and adoption strategies for AI, digital, and transformation initiatives.
Lead stakeholder engagement, organizational readiness, and adoption activities across a portfolio of strategic initiatives.
Partner with business and technology leaders to align on change impacts, risks, dependencies, and mitigation plans.
Monitor organizational readiness, adoption trends, stakeholder sentiment, and change saturation, recommending interventions where required.
Establish success measures and reporting to evaluate adoption, engagement, and business outcomes.
Define adoption metrics, analyze usage and sentiment data, and adjust change strategies based on findings.
Support leadership teams with communications, engagement, and reinforcement strategies that promote sustained behavioural change.
Develop executive updates, presentations, and materials that communicate progress, risks, and outcomes.
Capture and share success stories, lessons learned, and best practices to strengthen enterprise adoption and continuous improvement.