Change Management Delivery Lead (hybrid)

NiSource•Columbus, OH

5d•$96,600 - $144,900•Hybrid

About The Position

We are looking to hire someone to work in our Columbus, Ohio office on a hybrid schedule (3 days a week in office). The team is looking for a seasoned Change Management professional that brings empathy, positivity and flexibility to support various audiences. If you are a people focused team player, this role and team are right for you. The Change Management Lead is responsible for leading the design and delivery of integrated change management, project communication, and training strategies in support of enterprise transformation initiatives. This role is responsible for creating and implementing change management strategies and plans to drive program results to increased understanding and end-user adoption to help our people thrive through change. The role drives the translation of change impacts into scalable communication, engagement, and learning solutions that build awareness, readiness, and sustained adoption. Working closely with program leadership, stakeholders, and cross-functional partners, the lead ensures alignment of change, communication, and training efforts to business priorities while monitoring adoption outcomes and enabling successful organizational transitions.

Requirements

Bachelor’s degree
5+ years of experience leading complex, transformational change initiatives
Advanced knowledge of change management methodologies, tools, and best practices
Experience deploying large-scale, coordinated change and training strategies
Proficiency with change management tools and platforms
Advanced experience working independently and leading others
Ability to operate & lead effectively in a matrixed environment
Demonstrated ability to engage and influence stakeholders at all levels
Exceptional written and verbal communication skills
Strong interpersonal and relationship-building capabilities
Ability to align diverse stakeholders toward a common goal
Strong analytical thinking and decision-making abilities
Ability to translate insights into actionable strategies
Ability to interpret data, work with analytic models and advanced technologies and digital tools, with data reporting and data visualization
Advanced proficiency in Microsoft Office tools (Excel, PowerPoint, etc.)
Experience using Learning Management Systems
Ability to travel up to 25%

Nice To Haves

Advanced degree
PROSCI Certified
Instructional Design Certifications
Experience using video editing software
Experience using training development tools such as Captivate, Articulate
Knowledge of Instructional Design methodologies, tools, and best practices

Responsibilities

Lead and conduct readiness (organization, sponsor, and change), communication, and training needs assessments and utilize results to develop integrated change, communication, and learning strategies and plans
Conduct stakeholder impact assessments and translate findings into comprehensive engagement, communication, and training plans in partnership with Corporate Communications, Technical Training, and Leadership Development
Lead the execution of change, communication, and training plans, ensuring alignment to program milestones and driving awareness, understanding, and sustained adoption
Translate change impacts into targeted communication strategies and training solutions, including development of materials such as presentations, job aids, and learning resources
Establish and maintain feedback loops, communication channels, and training programs to enable continuous knowledge transfer and support stakeholder adoption
Analyze qualitative and quantitative data (e.g., readiness, communication effectiveness, training participation, and adoption metrics) to identify risks, measure success, and recommend mitigation actions
Identify and manage areas of resistance by implementing targeted communication, training, and engagement interventions to drive behavior change and minimize disruption
Provide leadership and guidance to project teams and stakeholders on change, communication, and training best practices, while facilitating discussions, workshops, and training sessions to build capability and alignment
Identify opportunities to align change management project engagement and communication activities with other programs to leverage existing opportunities and strengthen employees’ ability to move through multiple changes at one time

Benefits

As a public utility, NiSource provides essential services to customers 24/7. Emergency needs can arise at various times throughout the year, including during storm season. Employees may be required to support emergency response efforts, which could include working outside normal hours or assisting with tasks outside of typical responsibilities.
Candidates must be legally authorized to work in the United States and must not require employer sponsorship now or in the future.
We value a workplace where everyone feels respected, included, and able to do their best work. We encourage open dialogue, value different perspectives, and work collaboratively with employees, customers, and partners.
We recognize and respect the unique experiences people bring, including different backgrounds, cultures, and viewpoints. We treat others with professionalism and care, and we each play a part in creating a positive work environment.
NiSource is proud to support veterans, transitioning service members, and military spouses. We value the leadership, teamwork, and mission-focused experience the military community brings, and we are committed to providing an inclusive workplace with opportunities for professional growth and development.
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.
By applying, you may also be considered for other roles that match your skills and experience.
If you need a reasonable accommodation to participate in any stage of the hiring process or to perform the essential functions of the position, please contact OneHR at [email protected] or 1-888-640-3320
Safety is a core value at NiSource. Employees are expected to follow safety requirements, report hazards, and help maintain a safe environment for themselves and their coworkers.
NiSource participates in the U.S. Department of Homeland Security's E-Verify program. Please review the following notices regarding your rights and responsibilities under U.S. law.
E-Verify Poster (English and Spanish)
Right to Work Poster (English and Spanish)