Change Management Delivery Lead (hybrid)

NiSource•Columbus, OH

2d•$96,600 - $144,900•Hybrid

About The Position

The Change Management Lead is responsible for leading the design and delivery of integrated change management, project communication, and training strategies in support of enterprise transformation initiatives. This role is responsible for creating and implementing change management strategies and plans to drive program results to increased understanding and end-user adoption to help our people thrive through change. The role drives the translation of change impacts into scalable communication, engagement, and learning solutions that build awareness, readiness, and sustained adoption. Working closely with program leadership, stakeholders, and cross-functional partners, the lead ensures alignment of change, communication, and training efforts to business priorities while monitoring adoption outcomes and enabling successful organizational transitions.

Requirements

Bachelor’s degree
5+ years of experience leading complex, transformational change initiatives
Advanced knowledge of change management methodologies, tools, and best practices
Experience deploying large-scale, coordinated change and training strategies
Proficiency with change management tools and platforms
Advanced experience working independently and leading others
Ability to operate & lead effectively in a matrixed environment
Demonstrated ability to engage and influence stakeholders at all levels
Exceptional written and verbal communication skills
Strong interpersonal and relationship-building capabilities
Ability to align diverse stakeholders toward a common goal
Strong analytical thinking and decision-making abilities
Ability to translate insights into actionable strategies
Ability to interpret data, work with analytic models and advanced technologies and digital tools, with data reporting and data visualization
Advanced proficiency in Microsoft Office tools (Excel, PowerPoint, etc.)
Experience using Learning Management Systems

Nice To Haves

Advanced degree
PROSCI Certified
Instructional Design Certifications
Experience using video editing software
Experience using training development tools such as Captivate, Articulate
Knowledge of Instructional Design methodologies, tools, and best practices

Responsibilities

Lead and conduct readiness (organization, sponsor, and change), communication, and training needs assessments and utilize results to develop integrated change, communication, and learning strategies and plans
Conduct stakeholder impact assessments and translate findings into comprehensive engagement, communication, and training plans in partnership with Corporate Communications, Technical Training, and Leadership Development
Lead the execution of change, communication, and training plans, ensuring alignment to program milestones and driving awareness, understanding, and sustained adoption
Translate change impacts into targeted communication strategies and training solutions, including development of materials such as presentations, job aids, and learning resources
Establish and maintain feedback loops, communication channels, and training programs to enable continuous knowledge transfer and support stakeholder adoption
Analyze qualitative and quantitative data (e.g., readiness, communication effectiveness, training participation, and adoption metrics) to identify risks, measure success, and recommend mitigation actions
Identify and manage areas of resistance by implementing targeted communication, training, and engagement interventions to drive behavior change and minimize disruption
Provide leadership and guidance to project teams and stakeholders on change, communication, and training best practices, while facilitating discussions, workshops, and training sessions to build capability and alignment
Identify opportunities to align change management project engagement and communication activities with other programs to leverage existing opportunities and strengthen employees’ ability to move through multiple changes at one time

Benefits

As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations.
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.
Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.
Treat others with respect and consideration.
Actively participate in creating and contributing to a positive work environment.
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.
By applying, you may be considered for other job opportunities.
If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at [email protected] or 1-888-640-3320
Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.
NiSource participates in the U.S. Department of Homeland Security’s E-Verify program. As part of this process, we provide the following notices to all job applicants: These documents inform you of your rights and responsibilities under U.S. law. You can view or download them using the links below: E-Verify Poster (English and Spanish) E-Verify Participation Poster English and Spanish Right to Work Poster (English and Spanish)
At NiSource, you'll be part of the team serving nearly four million customers throughout the Midwest and Mid-Atlantic, who count on us to energize their homes and businesses. Whether speaking with customers by phone, analyzing financial data or installing new gas lines in a neighborhood, you’ll meet exciting challenges each day and make the most of your skills and talents. And you’ll be part of a company that was named by Forbes magazine as one of America’s Best Large Employers.
We're looking for talent from all backgrounds. We invite candidates of all abilities to come as they are and do what they love. Through our years of successful growth, we’ve stayed true to our roots by making a difference in the lives of millions of our customers. If you’re interested in joining an inclusive, innovative company that fosters opportunity for growth, NiSource might be the place for you.