Change Management Analyst (hybrid)

NiSource • Columbus, OH

3d • $69,900 - $105,000 • Hybrid

About The Position

The Change Management Analyst is responsible for enabling the execution of the Enterprise Change Management strategy through helping with integrated communication, training, and change activities. This role supports the implementation of enterprise-wide change methodology by partnering across program teams to help the change team design and deliver communications, training, and engagement activities that build awareness, readiness, and adoption. The analyst works across implementation areas to assess change impacts, develop targeted enablement strategies, and monitor stakeholder adoption, while leveraging strong business judgment and communication skills to effectively engage stakeholders at all levels of the organization. In addition to being highly organized, self-motivated, and detail-oriented, this candidate must possess the strong business judgment and interpersonal skills needed to communicate effectively with all levels of the organization.

Requirements

• Bachelor's Degree
• 1-3 years experience in change management-related programs (stakeholder assessment, change impact analysis, digital communication and engagement, training support and business readiness) or other highly valuable or relevant experience.
• Change Management Expertise: Strong understanding of change management methodologies, tools, and best practices.
• Leadership & Ways of Working: Ability to work independently and meet deadlines
• Strong team player with the ability to work effectively with and through others
• Ability to include others and drive alignment toward a common vision or goal
• Experience navigating in matrixed environments
• Strong reliability, being able to follow-through on commitments and highly accountable.
• Communication and Stakeholder Management: Exceptional written and verbal communication skills
• Strong interpersonal and relationship-building skills, with the ability to influence and motivate stakeholders at all levels
• Ability to effectively manage stakeholders in a matrixed environment
• Analytical & Problem-Solving Skills: Strong analytic and decision-making abilities
• Ability to interpret data and work with analytic models and advanced technologies, including data reporting and data visualization
• Technical Skills: Advanced experience with Microsoft Office, including Excel and PowerPoint
• Ability to travel up to 25%
• Work Authorization: Authorized to work in the United States without requiring sponsorship.
• Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.
• Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.
• Treat others with respect and consideration.
• Actively participate in creating and contributing to a positive work environment.
• Promote a safe work environment by actively participating in all aspects of our employee safety program.
• Report any unsafe conditions and take actions to prevent personal injuries.
• Support our interdependent safety culture by ensuring the safety of your co-workers.
• Stay focused on the task at hand and promote productivity through good work habits.

Nice To Haves

• Instructional Design Certifications
• Experience using video editing software
• Experience using training development tools such as Captivate, Articulate
• Knowledge of Instructional Design methodologies, tools, and best practices

Responsibilities

• Responsible for working with Change Management Lead, consulting partners and program teams to support execution of integrated change, communication, and training strategies, including change plans, stakeholder analysis, communication and training plans, measurement, leader enablement, and change network coordination.
• Collaborate closely with key stakeholders, including leaders, project teams and end-users, to build alignment, gather input, and drive engagement across communication, training, and change activities.
• Develop and deliver targeted communication materials and training content (e.g., presentations, job aids, learning resources, and engagement materials) to effectively inform and enable stakeholders throughout the change journey.
• Collaborate with project teams in partnership with Change Lead to translate change impacts into communication and training strategies that address business challenges and support adoption.
• Identify and support the continued maintenance of change impacts to inform critical change deliverables including coordinating with SMEs for input and validation.
• Gather and analyze qualitative and quantitative metrics (including training participation, communication effectiveness, and adoption data) to assess readiness and adoption and recommend mitigation strategies to address gaps.
• Identify additional opportunities to gather metrics.
• Support identification of resistance areas and contribute to mitigation strategies through targeted communications, training interventions, and stakeholder engagement approaches.
• Assist in developing, coordinating and executing engagement events to build understanding and future adoption.
• Maintain accurate records of change management and training activities, progress and outcomes and track activities for project/program teams.
• Support execution and coordination of major change activities across programs and projects (e.g., communication deployment, training logistics, scheduling, and stakeholder engagement tracking).
• Build relationships with peers across projects to learn from each other; leverage existing opportunities to combine messaging in existing communications and engagement activities.

Benefits

• As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level