Change Management, Assistant Vice President
About The Position
The IT Enterprise Change Manager is a critical role for State Street and responsible for development of ITIL V4 / ITSM based Enterprise IT Change Management Strategy, Governance Model, Processes, Transformation / Remediation Plan and associated controls and then drive that plan to conclusion. Upon completion of the transformation, she / he will initiate BAU IT Change Management functions that include day-to-day management of Governance, collaboration across IT departments/Business Units as well as the monitoring and maintenance of the IT Change Management review, transformation and ultimately the managing functions for policies, processes and controls. Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation. We offer a collaborative environment where technology skills and innovation are valued in a global organization. We’re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company. Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.
Requirements
- A minimum of bachelor's degree, preferably in Computer Science, Information Systems or any branch of Science, Engineering or Technology
- 7+ years ITSM experience
- Strong knowledge of ITIL (preferably V4), IT Change Management (Application and/or Infrastructure) , systems development process, SDLC methodologies (Agile and Waterfall a plus)
- Proven experience in IT project deployment, Incidents and Problem Management
- Strong communication skills both verbal and written to communicate across various levels of the organization and excellent inter-personal skills
- Ability to work under pressure and deliver on tight schedules
- Experience with ServiceNow and all of the Windows Office products Excel, Power Point, Word, SharePoint and Outlook.Power BI
Nice To Haves
- Agile and Waterfall methodologies
Responsibilities
- Development of ITIL V4 / ITSM based Enterprise IT Change Management Strategy, Governance Model, Processes, Transformation / Remediation Plan and associated controls.
- Drive the transformation plan to conclusion.
- Initiate BAU IT Change Management functions including day-to-day management of Governance.
- Collaboration across IT departments/Business Units.
- Monitoring and maintenance of the IT Change Management review, transformation and managing functions for policies, processes and controls.
- Oversees regional and works as a part of the Integrated Global Change Operations team.
- Daily CAB Reporting, Change Request reviews, Compliance reviews, Risk and Impact assessment, RCA of Change Related Major Incidents, and ServiceNow Reporting.
- Ensuring Change Governance and Controls and Compliance related requirements are implemented from time to time as part of the reviews.
- Ensuring Change assessments in particular the Risk assessment is carried out in accordance with the parameters of the change. This would include scrutiny of the risk score, conflicts, moratoriums, etc ensuring Stability to IT infrastructure and Applications.
- Perform testing activities of the releases and process changes in the Change Management.
- Strong knowledge in Project management and coordination, conducting reviews, providing constructive feedback is a must.
Benefits
- retirement savings plan (401K) with company match
- insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
- paid-time off including vacation, sick leave, short term disability, and family care responsibilities
- access to our Employee Assistance Program
- incentive compensation including eligibility for annual performance-based awards
- eligibility for certain tax advantaged savings plans
- inclusive development opportunities
- flexible work-life support
- paid volunteer days
- vibrant employee networks
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
