Change Management Analyst

Breakthrough T1D • New York, NY

1d • $125,000 - $135,000 • Hybrid

About The Position

The Change Management Analyst works as a core member of Breakthrough T1D's Data & Technology Change Management Team, supporting the development and execution of organizational change management (OCM) across multiple systems implementation and technology projects. Primary systems include Salesforce CRM and Salesforce Marketing Cloud, Workday, Tableau, the Microsoft suite of tools, and various fundraising applications. Activities span OCM assessments and strategies, stakeholder analysis, communications and engagement, training and learning, Knowledge Center development, process improvements, adoption measurement, and related initiatives. The Analyst works closely with project teams, business partners, leadership, and staff to help drive successful transitions that support Breakthrough T1D's mission and its supporters. The ideal candidate brings solid change management fundamentals, a self-starter mindset, a collaborative spirit, and a willingness to learn and grow across new change management capabilities.

Requirements

• Bachelor's degree or higher in Organizational Development, Change Management, Communications, Learning & Development, Business Administration, or a related field — or equivalent work experience
• Familiarity with change management methodologies; coursework or certification (Prosci, CMAP, or equivalent) a plus
• 3 or more years of experience in change management, communications, training, or a related role, ideally at a large organization or management consulting firm, implementing Enterprise solutions
• Demonstrated experience creating and delivering change communications and training resources
• Excellent written and verbal communication skills, with the ability to create clear, succinct, user-friendly content for both executive and staff audiences and to draft polished presentations, reports, and other deliverables
• Experienced with tools used to create and edit training content and self-paced videos (e.g., Articulate Storyline, Camtasia, Snagit, video creation tools, SharePoint wiki, PowerPoint)
• Working knowledge of best practices for change management, communications, user training, and adoption
• Experience designing user feedback mechanisms (surveys, focus groups, interviews) and collecting, analyzing, and reporting adoption metrics
• Ability to manage individual workstreams and partner effectively with business and technology stakeholders
• Highly proficient in MS Word, PowerPoint, Excel, and other Office products
• Strong problem-solving and root-cause identification skills, with the ability to innovate and think creatively
• Comfortable working with general direction and proactive about asking questions and seeking guidance
• Experience communicating with and presenting to senior leadership and cross-functional stakeholders
• Flexible, agile, and able to work on multiple varied projects and tasks in a fast-paced, collaborative environment

Nice To Haves

• Experience with implementation of Enterprise systems such as Salesforce and Workday
• PMP, CSM, SAFe, Lean, Agile, or Six Sigma certifications

Responsibilities

• Support change management for technology capabilities including enterprise systems (Salesforce, Workday, Tableau, Microsoft suite, fundraising applications); infrastructure and network updates; cybersecurity; data governance; AI; and other technology initiatives
• Help assess change management needs and contribute to change management strategies and plans for projects of all sizes, including both comprehensive and minimal/agile approaches
• Execute change management activities and artifacts under the guidance of senior team member
• Support the development and execution of change readiness and impact assessments, risk assessments, gap analyses, process reviews, and results reporting
• Create and disseminate change communications, including all-staff emails, Teams posts, intranet memos, newsletters, and similar content
• Develop and deliver effective live, virtual, and self-paced user training, online and print instructional content, and short instructional videos using instructional design best practices
• Design, develop content for, and edit a wiki-based Knowledge Center supporting enterprise systems and processes
• Build user feedback mechanisms (surveys, focus groups, interviews) and collect and analyze adoption metrics
• Develop plans for adoption metrics collection, risk mitigation, reinforcement, and issue reporting
• Partner closely with business and technology stakeholders to gather change needs, develop materials, track deliverables, and meet timelines
• Support stakeholder engagement activities, including working groups, change champions, and super users
• Contribute fresh thinking on stakeholder engagement, communications, adoption motivation, and problem solving
• Help share change management practices and resources with team members and business
• Help maintain and apply change management processes, frameworks, and standards

Benefits

• medical coverage
• dental coverage
• vision coverage
• a 403(b) retirement plan
• voluntary benefits
• flexible spending accounts
• commuter benefit accounts
• an employee assistance program (EAP)
• life insurance
• disability insurance
• performance-based bonuses
• generous paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level