Change Management Advisor

Gainwell Technologies LLC

3d•Remote

About The Position

Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Serve as a strategic Change Management Advisor supporting CX initiatives across the enterprise. This role is responsible for designing, advising on, and driving structured change management and adoption approaches for high-impact programs and platform implementations—without direct people management responsibility. You will lead the development of change management plans, stakeholder engagement strategies, and communication toolkits to support new programs, products, and platform rollouts. In this role, you will lead adoption through influence, guiding and supporting adoption practitioners and business stakeholders across CX and our business partners in the organization. You will support change broadly across the CX ecosystem, ensuring initiatives are well-sequenced, communicated clearly, and adopted effectively while accounting for operational readiness and workforce impacts.

Requirements

10+ years of experience in change management, organizational effectiveness, transformation, or enterprise program support.
Demonstrated success supporting large-scale, complex change initiatives in matrixed or operational environments.
Experience supporting technology, workforce, or CX platform implementations.
Background working in contact center, operations, or workforce-intensive environments strongly preferred.

Nice To Haves

Advanced change management certification (e.g., Prosci, CCMP) strongly preferred.

Responsibilities

Design and execute change management strategies, plans, and communication frameworks for enterprise CX and workforce transformation initiatives.
Develop reusable change and communication templates to support consistent execution across programs and accounts.
Advise leaders and program teams on change impacts, readiness, sequencing, and adoption risks.
Partner closely with CX Leadership and operational staff as well as our PEO and COE teams.
Support adoption planning and execution for large-scale platform implementations, including Verint and AWS Connect.
Assess organizational readiness and stakeholder impact, and recommend mitigation strategies as conditions evolve.
Apply best practices and external insights to continuously improve the organization’s approach to change and adoption.