Change and Release IT Service Management Analyst

Zions Bancorporation • Midvale, UT

3d • Onsite

About The Position

We are seeking a Change and Release IT Service Management Analyst to help advance and improve our IT Service Management (ITSM) practices. This role is ideal for a motivated self-starter who enjoys solving problems, identifying opportunities for improvement, and working across teams to drive meaningful outcomes. As a member of the Change and Release team, you will play an active role in simplifying processes, improving stakeholder experience, and supporting automation efforts that enable efficient and reliable technology delivery.

Zions Bancorporation’s Enterprise Technology and Operations (ETO) team is transforming what it means to work for a financial institution. With a commitment to technology and innovation, we have been providing our community, clients and colleagues with the best experience possible for over 150 years. Help us transform our workforce of the future, today.

Requirements

• Experience in IT Service Management, technology operations, project coordination, business analysis, or process improvement.
• Analytical and problem-solving experience
• Experience coordinating activities across multiple teams, projects, or operational functions.
• Detail oriented mindset with a focus on accuracy and precision.
• Ability to manage multiple priorities in a fast-paced enterprise environment
• 2+ years’ experience in Information Technology, Service Management, Service Operations, or related experience in Change Management, Release Management, Incident and Problem Management.
• 2+ years’ utilizing ITSM tools, such as ServiceNow.

Nice To Haves

• Experience in Change and Release Management is a plus.
• ITIL v4 certification
• Experience utilizing ServiceNow
• Experience with Release and Change management tools and version control systems
• Familiarity with Agile and DevOps methodologies

Responsibilities

• Coordinate Change and Release Management process activities across multiple functions including operations, engineering, development, QA, project management, audit, and business stakeholders.
• Ensure processes are documented, reviewed, and approved in compliance to the established controls and procedures.
• Support process owners and business stakeholders in the assessment of risks.
• Proactively bring forward ideas and recommendations that improve operational effectiveness and service quality.
• Communicate Release status through regular reports and presentations to various audiences, including management and key stakeholders.
• Collaborate with cross-functional teams to identify Change and Release requirements and dependencies.
• Develop and maintain Change and Release documentation including release notes and implementation plans.
• Promote the development and enhancement of Change and Release management processes and practices.

Benefits

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees
• Employee Ambassador preferred banking products

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level