Change and Configuration Manager

CACI International•Bethesda, MD

17h•Onsite

About The Position

CACI is seeking a motivated individual for a Change and Configuration Manager opportunity. You will use your professional experience in Change Management and Configuration Management to define and administer enterprise processes utilizing ServiceNow. You will ensure daily end-to-end delivery of Configuration Management services while managing change initiatives effectively across the organization. Qualified candidates will have a current TS/SCI with Poly, excellent communication skills (verbal and written), and will thrive at performing holistic analysis across multiple systems and processes. This position is ultimately responsible for the technical integrity of work performed and deliverables associated with Change and Configuration Management. This is a highly visible position with an excellent opportunity for professional growth!

Requirements

TS/SCI CI Poly
Bachelor's degree with 7 years of related experience; or a Master's with 5 years of experience; an Associate's with 8 years of experience
Demonstrated experience with ServiceNow administration and configuration
Strong knowledge of ITIL framework and best practices
Proven experience in Change Management and Configuration Management processes
Experience leading Configuration Control Boards and Change Boards
Strong analytical skills with ability to perform holistic analysis across multiple systems and activities
Extensive experience using Microsoft suite of tools to include Word, Excel, and PowerPoint
Excellent written and verbal communication skills
Highly organized with ability to juggle many tasks at once
Intrinsically motivated and a self-starter

Nice To Haves

ITIL certification (Foundation, Practitioner, or Expert level)
ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS)
Experience with Configuration Management Database (CMDB) design and maintenance
Project Management Professional (PMP) or similar project management certification
Experience in mentoring and training teams on ITSM processes
Previous experience in Program Integration

Responsibilities

Manage day-to-day activities of the Configuration Management process, including establishing priorities and work assignments
Track compliance to policies and procedures and resolve/escalate any compliance issues
Facilitate Configuration Management audits
Review critical incident outage resolution results and responses, and dispositions of failed changes due to CMS-related issues
Facilitate communication and engage business and IT management to encourage configuration management efforts and value proposition
Engage with strategic projects to ensure Configuration Management can deliver required CMS functionality within project timeframes
Review and approve all changes to the CMS infrastructure where applicable
Review and approve significant IT infrastructure changes to ensure impacts to configuration management data are properly addressed
Mentor the organization on Configuration Management services, concepts, policies, and procedures
Lead the Configuration Control Board (CCB) and enact changes as directed
Navigate and process requests for change (RFCs) by aligning them with the customer’s strategic objectives
Design, develop, and manage communications related to change initiatives to ensure all stakeholders are informed and engaged
Conduct impact analyses, assess change readiness, and identify stakeholders across IT teams, system administrators, developers, and end-users
Conduct thorough impact assessments to understand how changes will affect the organization, identifying potential risks and developing mitigation strategies
Support the design and delivery of training programs to ensure employees are equipped with the skills needed to adapt to changes
Administer and optimize ServiceNow for Change and Configuration Management processes