Change & Adoption Manager

Norwegian Cruise Line•Miami, FL

About The Position

The Change and Adoption Manager is responsible for developing and executing the change management, communication, and adoption strategies required to successfully implement technology initiatives across the Global Technology Organization and the broader enterprise. Reporting to the Director Technology Strategy, Change, and Communications, this role ensures that people, processes, and behaviors evolve in step with new technologies, operating models, and strategic programs. The Change and Adoption Lead partners closely with program leaders, PMO, communications, HR, and business stakeholders to deliver clear messaging, stakeholder engagement, training, and adoption measurement for key technology-driven transformations.

Requirements

Bachelor's Degree in Communications, Business, Organizational Development or related field
7+ years of experience in change management, communications, or transformation roles
Demonstrated experience supporting complex technology, digital, or process transformation initiatives
Strong understanding of organizational behavior, stakeholder engagement, and adoption methodologies (e.g., Prosci, ADKAR, Kotter)
Experience working within a global or matrixed technology organization
Ability to simplify complex technology changes into clear, compelling communications
Strong facilitation and engagement skills with executive, technical, and frontline audiences
Experience designing and executing training and enablement strategies
Track record of measuring change outcomes using data and insights
Ability to influence without authority and build trusted partnerships across functions
Clear, concise communicator capable of simplifying complex topics.
Effective change leader who brings structure, empathy, and discipline to transformation work.
Highly organized, outcomes-oriented, and collaborative.
Empathetic and people-focused: understands how change impacts individuals and teams
Clear communicator: able to translate strategy and technology into accessible messaging
Influential without authority: skilled at building momentum and alignment
Structured and disciplined: strong planning, organization, and execution capabilities
Resilient and adaptable: comfortable navigating ambiguity and evolving priorities
Outcome-driven: focuses on real adoption, not just activity completion

Responsibilities

Develop comprehensive change management strategies aligned with technology transformation goals
Conduct stakeholder analysis, impact assessments, and readiness evaluations
Integrate change activities with program plans, PMO governance, and business operations
Create and deliver communication plans tailored to different audiences (executive, technology, frontline)
Produce clear, empathetic, and action-oriented messaging to support adoption
Facilitate leadership alignment and messaging consistency across the enterprise
Define training needs, curriculum, and user enablement materials for new systems, processes, and ways of working
Partner with Learning & Development and product teams to ensure effective training delivery
Support communities of practice, champions networks, and user support structures
Define success metrics and adoption KPIs for technology initiatives
Monitor behavior change, adoption progress, and feedback loops
Recommend interventions to increase adoption and reduce resistance
Assess readiness to adopt new technologies and ways of working
Develop mitigation plans for resistance, capability gaps, or operational friction
Ensure business partners and technology teams are prepared for transition and sustainment
Integrate change management practices into enterprise prioritization, PMO processes, and transformation programs
Provide guidance and coaching to program managers and leaders on effective change execution
Maintain consistent change standards, templates, and best practices across GTST