Chain Account Manager

Johnson Brothers•Phoenix, AZ

1d•Onsite

About The Position

Johnson Brothers is a leading family-owned distributor of wine, spirits, and beer, delivering exceptional service since 1953. They proudly represent the world’s top beverage brands and are committed to excellence, innovation, and growth. The Chain Account Manager (CAM) identifies customer targets, develops a process to maintain visibility with and builds relationships with decision makers to foster future business opportunities. The CAM develops future profitable sales, including matching new business opportunities with current service capacity and focuses on achieving significant long-term, sustained and measurable business results. For the assigned accounts, the CAM monitors and forecasts inventory, participates in merchandising and is active in all store resets. This position works with other stakeholders to ensure that team meets customer and company objectives. Johnson Brothers, founded in 1953 by Lynn Johnson, has grown into one of the largest wholesale distribution companies in the United States, operating across 20 states. The company remains rooted in its founding values of integrity, innovation, and excellence, and has been named one of America’s Most Trustworthy Companies for 2025 by Newsweek.

Requirements

Must possess a High School Diploma.
3-5 Years of experience required.
Must be proficient in MS Office (Word, Excel, PowerPoint, and Outlook).
Strong understanding of cost/pricing methodology.
Lift and carry a 40+ pound case of wine.
Work flexible hours which include early mornings, evenings, and/or weekends.
Strong written, verbal, analytical and interpersonal skills.
Ability to organize and prioritize workload to meet deadlines.
Must be self-motivated and able to work alone as well as within a team structure.
Goal oriented, focused, and assertive individual who needs little direction or supervision.
Excellent presentation skills are needed for sales training and meetings among executive sales/supplier management teams.
Proven track record of strong sales in previous/current work experience.
Excellent communication skills and interpersonal talents which will enhance existing customer and key retailer relationships.
Exhibited competence and familiarity adhering to headquarter level sales operations for major chain accounts.
Willingness to work a flexible schedule including evenings and weekends.
Adheres to the company’s equal opportunity and non-discrimination policies, which ensure that there will be no discrimination on the basis of race, color, ethnicity, sex, creed, national origin, socioeconomic status, disability, age or any other protected class.
Attendance is an essential job requirement defined as having regular, consistent, reliable, punctual and predictable attendance including the ability to work regular hours and shifts, before and after hours, and on weekends, when required.
Must be able to travel within established geographic areas and council service centers, as necessary.
Must have reliable transportation, hold a valid drivers’ license and meet company driving record & automobile insurance requirements.

Nice To Haves

Bachelor's Degree preferred.

Responsibilities

Organizes headquarter calls to chain buyers to present new authorizations and programs.
Identifies sales and margin opportunities.
Applies analytical skills to understand potential growth across chains and with current brands.
Proactively identifies issues, trends, and opportunities to help grow business and achieve goals.
Responsible for vendor setup and product roll overs for prospect chain accounts.
Communicates and distributes schematics for spirits selections to sales representatives.
Partners with chain accounts and assigned sales representatives to manage and measure planner execution, ad and program compliance.
Partners with chain accounts and assigned sales representatives to collaborate and support the managers at the store level.
Demonstrates organization and follow-through to meet deadlines as defined by chain accounts.
Updates and distributes authorized item lists to sales reps.
Keeps sales reps informed of new product approvals and provides tools to execute goals and increase sales.
Respond to info requests and inquiries from chain buyers and other key account decision makers in a timely and accurate manner.
Manage execution at the store level by running and delivering no-order reports and ensuring delivery of special orders, etc.
Updates pricing and UPC codes at the chain level to ensure accurate pricing and fulfillment.
Addresses account issues with reps and sales managers to ensure the best account/rep fit and customer service.
Works independently on a daily basis with minimal supervision.
Finds proactive solutions to supplier requests.
Works with key suppliers in communicating all aspects of the business.
Proactively contributes ideas to projects and demonstrates the ability to move into problem-solving mode whenever challenges or concerns arise.
Identifies business trends, forecasts demand and manages inventory based on assigned chains.
Gathers market information to create offers that will boost the company margins and will beat the competition.
Understands the pricing structure for chain accounts.
Serves as the conduit of information from the account to the field and vice versa.
Tracks monthly programs.
Visits other markets to work with sales representatives and meet key account buyers personally.
Ensures all internal communications on account activity is accurate and timely.
Works in the field with sales representatives to grow our market share.
Assists with Inventory / Planning / Forecasting Inventory / Merchandising / Resets.
Must be able to travel within established geographic areas and council service centers, as necessary.
Must have reliable transportation, hold a valid drivers’ license and meet company driving record & automobile insurance requirements.