CGA Production Support Specialist

Oscar Health•Atlanta, GA

3d•$43,966 - $57,706•Remote

About The Position

Oscar is seeking a CGA Production Support Specialist to join their Complaints Grievances and Appeals Team. This role involves solving complex member issues by utilizing technical tools within the production operation. The specialist will review inventory, identify trends, and report findings to leadership daily to ensure compliance with internal and external regulations and timeframes. The position is remote and requires occasional travel for team meetings and company events. Oscar is a health insurance company built on a technology platform with a focus on member service.

Requirements

2+ years previous work experience in a fast-paced volume-based environment
2+ years strong quantitative or analytical skills focused on solving problems
High school diploma or GED

Nice To Haves

Bachelor's Degree
Advanced Google Suite or Microsoft Office capabilities or willingness to learn
Advanced Operations Certificate (Lean Six Sigma or similar)
Previous project oversight experience
Proficiency navigating and working in multi-system environment
Prior career practice relating to conflict management and providing feedback to others
Strong verbal and written communications, and interpersonal interactions

Responsibilities

Manage, or escalate complex issues that are not solved using conventional workflows
Manage internal or external escalated transactions and communicate with appropriate parties for resolution mindful of Service level agreements
Conduct workflow reviews and provide feedback to improve internal processes and department quality
Support specialist by supporting complex issues that are not solved using conventional workflows
Be a point person for team members in other areas of the business to improve feedback loops and trend member issues
Support service ops reps through a variety of communication venues
Compliance with all applicable laws and regulations
Other responsibilities as assigned