CGA Production Support Specialist
About The Position
Oscar is hiring a CGA Production Support Specialist to join their Complaints Grievances and Appeals Team. Oscar is a health insurance company built on a full stack technology platform with a focus on serving its members. The CGA Liaison, Member Services (Production Support Specialist) solves complex member issues by applying technical tools across the production operation. This role involves reviewing inventory, identifying trends, and reporting to leadership daily to maintain compliance with internal and external regulations and timeframes. The position reports to the CGA Team Lead. This is a remote position open to candidates residing in Arizona, Florida, Georgia, or Texas. Occasional travel may be required for team meetings and company events.
Requirements
- 2+ years previous work experience in a fast-paced volume-based environment
- 2+ years strong quantitative or analytical skills focused on solving problems
- High school diploma or GED
Nice To Haves
- Bachelor's Degree
- Advanced Google Suite or Microsoft Office capabilities or willingness to learn
- Advanced Operations Certificate (Lean Six Sigma or similar)
- Previous project oversight experience
- Proficiency navigating and working in multi-system environment
- Prior career practice relating to conflict management and providing feedback to others
- Strong verbal and written communications, and interpersonal interactions
Responsibilities
- Manage, or escalate complex issues that are not solved using conventional workflows
- Manage internal or external escalated transactions and communicate with appropriate parties for resolution mindful of Service level agreements
- Conduct workflow reviews and provide feedback to improve internal processes and department quality
- Support specialist by supporting complex issues that are not solved using conventional workflows
- Be a point person for team members in other areas of the business to improve feedback loops and trend member issues
- Support service ops reps through a variety of communication venues
- Compliance with all applicable laws and regulations
- Other responsibilities as assigned
Benefits
- medical
- dental
- vision benefits
- 11 paid holidays
- paid sick time
- paid parental leave
- 401(k) plan participation
- life and disability insurance
- paid wellness time and reimbursements
- unlimited vacation program
- annual performance bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
