CFR Sales Engineer - Texas, Virtual

NCR Voyix•Texas, TX

2d•Remote

About The Position

NCR Voyix is seeking a self-directed Convenience and Fuel Retail (CFR) Sales Engineer to support the growth of its next-generation retail solutions, including Voyix POS, Edge, Payments, Loyalty, and related cloud-native technologies. The role combines CFR industry knowledge, modern retail architecture expertise, and customer-facing sales engineering to help retailers modernize their technology platforms. The Sales Engineer partners with Account Executives and teams across Product Management, Professional Services, Development, and Customer Success. They lead technical opportunity pursuits, serve as a trusted technical advisor throughout the sales lifecycle, and help align solutions with customer business objectives and modernization initiatives. The role also supports demonstrations, proof-of-concept environments, pilots, deployment planning, troubleshooting, and customer acceptance testing. The position is based virtually in Texas and requires willingness to travel up to 50% during peak customer engagement periods. The successful candidate is expected to provide customer and market feedback to influence product direction and contribute to revenue growth, customer satisfaction, product innovation, and market expansion.

Requirements

5+ years of experience in pre-sales, solution engineering, consulting, technical sales, or customer-facing technical roles.
3+ years of experience within the Convenience and Fuel Retail industry.
Experience supporting enterprise retailers as a software provider, service provider, consultant, or end-user organization.
Strong verbal, written, and presentation skills.
Ability to communicate effectively with technical and non-technical audiences.
Ability and willingness to travel up to 50% during peak customer engagement periods.

Nice To Haves

Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.
Experience supporting convenience retailers, fuel retailers, travel centers, grocery retailers, or major oil companies.
Understanding of POS systems, fuel controllers, loyalty programs, payments, EMV, back-office platforms, and retail operations.
Familiarity with industry trends and modernization initiatives affecting the CFR market.
Hands-on experience with Kubernetes, Helm Charts, Docker, Linux administration, APIs and integration technologies, REST and GraphQL services, and cloud and hybrid infrastructure platforms.
Experience deploying, supporting, or troubleshooting distributed retail solutions.
Knowledge of CI/CD methodologies, software release management, and modern DevOps practices.
Experience supporting customer labs, pilots, technical evaluations, and proof-of-concept environments.
Self-motivated, self-directed learner with a passion for technology and innovation and the ability to independently develop technical expertise through hands-on learning.
Strong analytical and problem-solving skills and ability to thrive in fast-paced, evolving environments.
Ability to manage multiple opportunities and priorities simultaneously.
Results-oriented, organized, and effective at time management.
Professional and credible when engaging with executive leadership.
Team-oriented mindset with a make-it-happen attitude and bias for action.

Responsibilities

Partner with Account Executives to create, manage, and execute account plans focused on strategic growth and customer success.
Lead technical opportunity pursuits, including discovery, solution design, architecture reviews, demonstrations, workshops, and proof-of-concept engagements.
Build and maintain relationships with customer IT leaders, architects, operations teams, and executive stakeholders.
Develop solution roadmaps aligned with customer business objectives and modernization initiatives, and influence customer technology strategies through consultative engagement and industry expertise.
Identify and support upsell and expansion opportunities across NCR Voyix solutions.
Serve as the technical lead for Edge, Voyix POS, Payments, Loyalty, and next-generation retail platform opportunities.
Design, deploy, configure, and maintain customer demonstrations, labs, proof-of-concept environments, and pilot installations.
Lead technical discovery to understand customer infrastructure, operational requirements, security policies, and deployment models.
Create architecture diagrams, deployment plans, integration strategies, and technical solution mappings.
Collaborate with Professional Services to support successful transitions from sales to implementation.
Develop and maintain expertise in NCR Voyix Edge architecture and deployment methodologies.
Assist customers with deployment planning, application lifecycle management, and infrastructure readiness assessments.
Troubleshoot application, networking, platform, and deployment issues in customer and lab environments.
Support technical validation and customer acceptance testing activities.
Provide field-based feedback and customer insights to Product Management and Development, and contribute to product enhancements.
Monitor industry trends, competitor activity, emerging technologies, and retail innovation.
Coordinate resources across Sales, Product Management, Development, Professional Services, and Customer Success to support customer objectives and opportunity execution.
Mentor peers and contribute technical expertise across the Sales Engineering organization.