CFR Sales Engineer - Texas, Virtual

NCR Corporation•TEXAS, VIRTUAL, TX

3d•Remote

About The Position

NCR Voyix is seeking a self-directed CFR Sales Engineer to support growth of its next-generation retail solutions, including Voyix POS, Edge, Payments, Loyalty, and related cloud-native retail technologies. The role is virtual in Texas and involves travel up to 50% during peak customer engagement periods. The Sales Engineer partners with Account Executives and cross-functional teams to lead technical sales opportunities, advise customers, support strategic growth, and contribute field insights to product direction. The successful candidate combines Convenience and Fuel Retail (CFR) industry knowledge with expertise in modern retail architectures, containerized applications, deployment automation, and enterprise solution design. They serve as a trusted technical advisor throughout the sales lifecycle, learning new technologies independently and resolving complex customer challenges. The position leads discovery, solution design, architecture reviews, demonstrations, workshops, proof-of-concept engagements, and technical validation. It also supports customer demonstrations, labs, pilots, and installations; plans and troubleshoots deployments involving Kubernetes, Helm, Docker, container registries, Linux, and cloud or hybrid platforms; and coordinates the transition from sales to implementation. The role collaborates with Account Executives, Product Management, Development, Professional Services, Customer Success, and customer technical leadership to achieve customer objectives and contribute to revenue growth, customer satisfaction, innovation, and market expansion.

Requirements

At least 5 years of experience in pre-sales, solution engineering, consulting, technical sales, or customer-facing technical roles.
At least 3 years of experience within the Convenience and Fuel Retail industry.
Experience supporting enterprise retailers as a software provider, service provider, consultant, or end-user organization.
Strong verbal, written, and presentation skills.
Ability to communicate effectively with technical and non-technical audiences.
Ability and willingness to travel up to 50% during peak customer engagement periods.
Strong analytical and problem-solving skills.
Ability to thrive in fast-paced and evolving environments.
Ability to manage multiple opportunities and priorities simultaneously.
Strong organizational and time-management skills.
Professional and credible when engaging with executive leadership.
Self-motivated, self-directed learner with a passion for technology and innovation and the ability to acquire technical expertise through hands-on learning and practical experience.

Nice To Haves

Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field is preferred.
Experience supporting convenience retailers, fuel retailers, travel centers, grocery retailers, or major oil companies.
Understanding of POS systems, fuel controllers, loyalty programs, payments, EMV, back-office platforms, and retail operations.
Familiarity with industry trends and modernization initiatives impacting the CFR market.
Hands-on experience with Kubernetes, Helm Charts, Docker, Linux administration, APIs and integration technologies, REST and GraphQL services, and cloud and hybrid infrastructure platforms.
Experience deploying, supporting, or troubleshooting distributed retail solutions.
Knowledge of CI/CD methodologies, software release management, and modern DevOps practices.
Experience supporting customer labs, pilots, technical evaluations, and proof-of-concept environments.
Results-oriented approach, team-oriented mindset, and a bias for action.

Responsibilities

Partner with Account Executives to create, manage, and execute account plans focused on strategic growth and customer success.
Lead technical opportunity pursuits, including discovery, solution design, architecture reviews, demonstrations, workshops, and proof-of-concept engagements.
Establish and maintain relationships with customer IT leaders, architects, operations teams, and executive stakeholders.
Develop solution roadmaps aligned with customer business objectives and modernization initiatives.
Influence customer technology strategies through consultative engagement and industry expertise.
Identify and support upsell and expansion opportunities across NCR Voyix solutions.
Serve as technical lead for Edge, Voyix POS, Payments, Loyalty, and next-generation retail platform opportunities.
Design, deploy, configure, and maintain customer demonstrations, labs, proof-of-concept environments, and pilot installations.
Lead technical discovery sessions to understand customer infrastructure, operational requirements, security policies, and deployment models.
Create architecture diagrams, deployment plans, integration strategies, and technical solution mappings.
Collaborate with Professional Services to support a successful transition from sales to implementation.
Develop and maintain expertise in NCR Voyix Edge architecture and deployment methodologies.
Support deployment and troubleshooting of retail solutions using Kubernetes Helm Charts, Docker containers, container registries, Linux-based platforms, and cloud and hybrid architectures.
Assist customers with deployment planning, application lifecycle management, and infrastructure readiness assessments.
Troubleshoot application, networking, platform, and deployment-related issues in customer and lab environments.
Support technical validation and customer acceptance testing activities.
Provide field-based feedback to Product Management and Development teams and influence product enhancements through customer insights and market intelligence.
Monitor industry trends, competitor activity, emerging technologies, and retail innovation; serve as a thought leader for CFR modernization initiatives.
Coordinate resources across Sales, Product Management, Development, Professional Services, and Customer Success to support customer objectives and opportunity execution.
Mentor peers and contribute technical expertise across the Sales Engineering organization.