CEx Program Specialist, Carrier

Corning•Charlotte, NC

32d•$63,000 - $86,625

About The Position

The CEx Program Specialist works directly with the CN Sales Team and customers to implement strategic projects, support account management, and resolve back-office execution issues. The role aims to reduce corrupted selling time, defend key accounts, increase service stickiness, and grow revenue. The specialist coordinates strategic account plans, supports end-to-end account management, tracks performance and forecasts, and engages customers. The role partners with supply chain and channel teams on demand priorities, inventory, product launches, and execution issues, and leads or supports key account initiatives and consolidated reporting focused on revenue growth, product mix optimization, and connectivity expansion. The position also supports the Network Architecture team by helping customers with new and existing product sets and solutions, creating customer-specific rollout plans, understanding customer decision and buying processes, facilitating product approvals and related materials, and coordinating customer demand with available capacity. For Digital Customer Experience, the specialist represents customer needs in CX initiatives, promotes digital tools and self-service adoption, and supports B2B commerce and global CX initiatives to simplify purchasing and improve customer efficiency and satisfaction.

Requirements

Bachelor’s degree or equivalent experience.
Minimum of 2 years in a Customer Care and/or Sales & Marketing support role.
Flexible and extended work hours may be required.

Nice To Haves

Telecom industry experience.
Strong analytical, decision-making, and problem-solving skills, including the ability to generate creative solutions to open-ended challenges.
Initiative, resiliency, and project coordination skills across multiple departments and global, remote teams.
Excellent interpersonal, organizational, and time-management skills, with a strong customer focus and strategic account planning capability.
Proficiency in SFDC, Microsoft 365 (Excel, PowerPoint, and Word), spreadsheets, and databases as problem-solving tools.
Financial or accounting acumen and flexibility to support new customer engagements and extended work hours as needed.
Experience with AI tools.

Responsibilities

Drive and coordinate strategic account plan execution, including end-to-end account management, performance tracking, forecasting, and customer engagement.
Partner with supply chain and channel teams to manage demand priorities, inventory, and product launches, and resolve execution issues.
Lead or support key account initiatives and consolidated reporting focused on revenue growth, product mix optimization, and connectivity expansion.
Support new and existing product sets and solutions for current and potential customers, and create and manage customer-specific rollout plans.
Understand CN customer decision-making and buying processes, including product approval processes, and facilitate POGs, contracts, and collateral as needed.
Coordinate new-product customer demand with available capacity.
Represent customer needs by understanding key account buying processes and customer personas to inform Customer Experience initiatives.
Promote and support customer digital tools, including portals, training, and self-service adoption based on voice-of-customer input and business cases.
Support B2B commerce and global Customer Experience initiatives that simplify purchasing, automate processes, and improve customer efficiency and satisfaction.

Benefits

Company-wide bonuses and long-term incentives.
100% company-paid pension benefit with fixed contributions.
Matching contributions to a 401(k) savings plan; total company contributions to retirement accounts can reach between 7% and 12% of pay, depending on age and years of service.
Medical, dental, and vision benefits.
Paid parental leave.
Family building support.
Fitness benefits.
Company-paid life insurance.
Disability benefits.
Disease management programs.
Paid time off.
Employee Assistance Program (EAP).
Recognition program.