Certified Senior Pharmacy Technician

Walgreens•Houston, TX

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations under the supervision of a pharmacist and in accordance with state and federal law and company policies. The role provides customer service, assists with prescription processing and dispensing, supports pharmacy workflow and inventory management, and helps maintain relationships with healthcare providers and the local medical community. The technician also coaches pharmacy technicians and cashiers on using processes and tools efficiently, supports clinical services as needed, and maintains required certification and continuing education.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of pharmacy technician work experience in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in the listed excluded locations or roles.
Maintain PTCB or ExCPT certification through the designated training program and/or state-required certification or registration.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
Build relationships with valuable customers and help customers locate over-the-counter products when possible.
Assist pharmacists with pharmacy practice and workflow under their supervision, following applicable laws, policies, and the Pharmacy Code of Conduct.
Use pharmacy systems to enter patient and drug information, fill prescriptions, retrieve and count medications, verify medicines, and check for possible interactions.
Report prescription errors promptly and follow company procedures for errors and the Quality Improvement Program.
Follow Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Handle calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for shipment discrepancies or damaged Rx goods.
Support analysis and improvement of pharmacy financial, customer-service, and inventory performance, including reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
May assist pharmacists with clinical services, including collecting and labeling blood or urine samples, and coordinate services with Walgreens healthcare clinics and external providers.
Help maintain relationships with local medical professionals and organizations through provider outreach and detailing.
Support execution of the Pickup program.
Help maintain a clean, neat, orderly, and adequately stocked Pharmacy Department.
Coach pharmacy technicians and cashiers in the correct use of processes and tools to improve efficiency.
Comply with company policies, maintain respectful relationships with coworkers, and complete special assignments and other assigned tasks.
Maintain PTCB or ExCPT certification through the designated training program and/or state-required certification or registration.
Attend training, complete manager-requested PPLs, earn continuing education credits, and maintain knowledge of healthcare and pharmacy developments.