Certified Senior Pharmacy Technician

Walgreens•Austin, TX

13h

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations under the supervision of a pharmacist and in accordance with applicable state, federal, and company policies. The role provides customer service, assists with prescription processing and dispensing, supports pharmacy workflow and inventory management, and helps maintain a clean, orderly pharmacy department. The technician also coaches pharmacy technicians and cashiers, supports clinical services and customer pickup, and assists with pharmacy performance and community-provider relationships. The position requires maintaining PTCB or ExCPT certification through the designated training program and/or state-required certification or registration, completing assigned training and continuing education, and keeping current with developments in healthcare and pharmacy. A flexible schedule that includes evening and weekend hours is required. Benefits information is available at jobs.walgreens.com/benefits.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in the specified excluded pharmacy settings or where the role is covered by a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet customers and patients, offer assistance, resolve issues, and model customer-service practices.
Build relationships with valuable customers and provide assistance locating over-the-counter products.
Assist pharmacists with pharmacy practice and prescription processing, including entering patient and drug information, retrieving and counting medications, verifying prescriptions, and checking for possible interactions.
Assist with pharmacy scheduling and workflow; immediately report prescription errors and follow company error policies and the Quality Improvement Program.
Follow Good Faith Dispensing policies and the Walgreen Co. Pharmacy Code of Conduct.
Register sales, collect and handle cash, answer calls that do not require a pharmacist's personal attention, and process manual third-party prescription claims.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for overages, shortages, order errors, and damaged Rx goods.
Support analysis and improvement of pharmacy financial, customer service, and inventory performance data, including reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
Assist pharmacists with clinical services, including collecting and labeling blood or urine samples when required, and coordinate services with Walgreens healthcare clinics and external providers.
Help maintain relationships with local medical providers and conduct outreach to healthcare groups and residential or nursing facilities.
Support execution of the Pickup program.
Keep the Pharmacy Department adequately stocked, clean, neat, and orderly.
Coach pharmacy technicians and cashiers on proper processes and tools to improve efficiency.
Comply with company policies, maintain respectful coworker relationships, and complete special assignments and other tasks as assigned.
Maintain required certification or registration, attend requested training, complete PPLs, earn continuing education credits, and maintain knowledge of pharmacy and healthcare developments.