Certified Senior Pharmacy Technician

Walgreens•Glencoe, IL

5d•$20 - $28

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations under the supervision of a pharmacist and in accordance with state, federal, and company policies. The role provides customer service, assists with prescription processing and workflow, supports inventory management and clinical services, and coaches pharmacy technicians and cashiers on pharmacy processes and tools. The technician maintains required certification and develops ongoing healthcare and pharmacy knowledge through training and continuing education.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of pharmacy technician work experience in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy, Health System Pharmacy locations, or locations where this role is covered under a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model Walgreens customer-service practices.
Build relationships with valuable customers.
Assist pharmacists with pharmacy practice, prescription processing, patient and drug information entry, prescription filling and verification, and workflow scheduling.
Report prescription errors immediately and follow company policies and procedures for errors and quality improvement.
Follow the Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales, handle cash as required, and help customers locate over-the-counter products.
Handle telephone calls that do not require a pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for overages, shortages, order errors, and damaged prescription-drug goods.
Support pharmacy financial, customer-service, and inventory performance analysis, including reviewing prescription key performance indicators with the Store Manager and Healthcare Supervisor.
Assist pharmacists with clinical services, including collecting and labeling blood or urine samples when required, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical providers and healthcare organizations through detailing and outreach.
Support execution of the Pickup program.
Maintain the Pharmacy Department’s supplies, cleanliness, and orderly appearance.
Coach pharmacy technicians and cashiers on proper processes and tools to improve pharmacy efficiency.
Comply with company policies and procedures and maintain respectful coworker relationships.
Complete special assignments and other assigned tasks.
Maintain PTCB or ExCPT certification, or required state certification or registration, through designated training programs.
Attend requested training, complete PPLs, earn continuing education credits, and maintain current healthcare and pharmacy knowledge.