Certified Pharmacy Technician-- No Weekend Shifts
BrightonONE•Boston, MA
•Onsite
About The Position
BrightonOne is a nonprofit social enterprise delivering healthcare, housing, and hope to veterans and military-connected families. The Certified Retail Pharmacy Technician supports pharmacists by performing allowable technical, operational, and administrative duties under Massachusetts Board of Pharmacy regulations. The role includes non-certified technician functions and expanded duties permitted for nationally certified technicians (CPhT or ExCPT). In a fast-paced, high-volume mail-order pharmacy setting, the technician ensures accurate prescription processing, compliant medication handling, inventory management, patient support, and communication with providers and insurance companies. This is a full-time, 40-hour-per-week onsite position at BrightonOne’s Brighton, Massachusetts office, Monday through Friday. The role is non-exempt.
Requirements
- High school diploma or equivalent.
- At least 1 year of experience as a Pharmacy Technician.
- Active registration and licensure with the Massachusetts State Board of Pharmacy.
- Certification by the Pharmacy Technician Certification Board and completion of required continuing education to maintain active certification.
- General word-processing and data-entry skills.
- Ability to function in a fast-paced environment.
- Strong organizational, prioritization, communication, and mathematical skills.
- General knowledge of third-party payers and insurance plans.
- Experience with systems and software including, but not limited to, ScriptPro, Chrome/IE, Tricare Formulary Search, and pharmacy filling systems.
- Authorization to work in the United States without sponsorship now or in the future.
Responsibilities
- Onboard patients by creating profiles and recording demographics, insurance, allergies, medication history, and payment details; maintain accurate records.
- Conduct Board-approved medication histories.
- Educate patients about services and insurance-specific benefits, and refer eligible patients to manufacturer savings programs when applicable.
- Support ongoing patient needs, including refill requests, authorizations, prescription-status updates, and delivery coordination.
- Respond to non-clinical patient inquiries and refer clinical questions to a pharmacist.
- Enter electronic, faxed, and paper prescriptions; verify specialty medication inventory and flag prescriptions requiring clinical data.
- Accept new verbally transmitted prescriptions for Schedule III–VI medications within certified-technician privileges.
- Transfer Schedule VI prescriptions between pharmacies.
- Manage insurance claims and coordination of benefits, and communicate with provider offices about formulary alternatives, authorizations, refills, and delivery logistics.
- Troubleshoot insurance rejections, including early refills, quantity limits, day-supply edits, network overrides, specialty-at-retail issues, compounding overrides, and lost-medication overrides.
- Identify cost-saving opportunities involving high-cost retail medications and convert prescriptions to mail order when appropriate.
- Initiate prior-authorization workflows, gather documentation, and prepare cases for pharmacist or provider review.
- Communicate formulary alternatives, preferred products, and benefit-related options to provider offices.
- Support drop-off and pick-up window operations as needed.
- Participate in quality-improvement initiatives and biannual inventory activities.
- Receive, prepare, and fulfill medication orders, including repackaging for home use and pre-packaging shipments according to specific procedures.
- Store and restock medications safely and compliantly, including specialty drugs that require manual inventory entry, rotation, or special handling.
- Process wholesale orders, check inventory regularly, and conduct monthly inventory checks and returns.
- Use technology for Schedule VI inventory management in accordance with Policy 2023-08, excluding PMP drugs such as gabapentin.
- Conduct Schedule II perpetual inventory counts with a second nationally certified technician and pharmacist verification; make entries in the Schedule II perpetual inventory.
- Assist with Schedule II medication counting, vault or safe work, inventory tasks, and technician-permitted compounding tasks.
- Verify NDC, lot number, expiration date, and labeling accuracy during fulfillment.
- Follow state and federal medication storage, sealing, packaging, and security requirements.
- Verify and process payment methods and complete daily credit-card closeouts.
- Prepare packages, confirm delivery methods and destinations, and ship patient and provider orders using postage equipment.
- Coordinate mail, postage equipment, and shipment logistics.
- Investigate delivery exceptions, missing packages, and carrier issues.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
