Medical Office Specialist

KidzCare•Wilmington, NC

26d

About The Position

As a Certified/Registered Medical Assistant, you assist medical providers in delivering high-quality patient care, including patient work-up, laboratory collection, and procedures within your scope of practice. Duties are performed according to applicable federal, state, and local regulations and the practice’s established priorities and procedures. The role supports the practice’s mission to provide compassionate care to children and families and to make each patient encounter pleasant and informative while respecting patients’ time and individual needs. The position also involves providing service-oriented support, collaborating with patients, families, physicians, and employees, protecting patient privacy, communicating professionally, solving problems, and following regulatory and company policies. Work takes place indoors in a temperature-controlled, smoke-free, handicapped-accessible environment. The role may involve exposure to blood and bodily fluids and may at times be stressful.

Requirements

Must have an active RMA/CMA certification.
Must be CPR certified.
Ability to speak, read, and write effectively.
Ability to work independently without direct supervision.
Ability to coordinate, analyze, observe, and make decisions while meeting deadlines in a detail-oriented manner.
Good visual acuity and ability to verbally communicate.
Ability to lift, lower, push, pull, and retrieve objects weighing at least 25 pounds.
May be exposed or potentially exposed to blood and bodily fluids.
May at times work under stressful situations.

Nice To Haves

Experience in a pediatric medical practice is preferred.
Working knowledge of computer applications; prior experience with electronic medical records is preferred.

Responsibilities

Escort patients to exam rooms, interview them, measure vital signs, and document information in their charts.
Instruct patients about medications and special diets as directed by the medical provider.
Explain treatment procedures to patients and prepare them for examinations.
Assist physicians during patient examinations.
Collect and prepare laboratory specimens and perform basic laboratory tests.
Stock exam rooms with medical supplies, maintain instruments, and prepare sterilization as required.
Prepare and administer medications as directed by the physician.
Collect blood according to established procedures and universal precautions in accordance with OSHA standards.
Remove sutures and change dressings.
Maintain required logs and perform assigned checks, including refrigerator temperatures, emergency medications, expired medications, oxygen, and cold sterilization fluid changes.
Process messages from patients and front office staff to providers.
Complete mandatory training and perform other duties as assigned.
Provide superior customer experiences with a service-oriented attitude.
Collaborate with others to coordinate care, resolve concerns, and address the needs of patients, family members, physicians, and employees.
Consider patient and employee safety and take initiative to identify and eliminate risks.
Protect patient privacy and comply with HIPAA confidentiality guidelines.
Communicate professionally, build working relationships, and recognize colleagues’ talents and perspectives.
Identify, analyze, and solve problems.
Accept responsibility for decisions and actions, use appropriate resources, and follow regulatory and company policies and procedures.
Meet position requirements and perform essential functions.