Certified Recovery Mentor I

BestCare Treatment Services•Klamath Falls, OR

3d•Onsite

About The Position

The Recovery Mentor works with clients and staff at the assigned residential program to provide support, assistance services, and advocacy for excellent patient care within the residency program. This role involves working closely with other staff as a member of the treatment team, completing initial intakes, maintaining cleanliness of medication and work areas, and ensuring client safety through rounds and awareness of client locations. The mentor will also maintain accurate and confidential documentation in EMR client files, answer phones, complete filing, and provide transportation for residents to appointments. Additionally, the role requires attending meetings, maintaining a personal recovery program, and modeling recovery-appropriate behavior. The position also involves upholding BestCare’s mission, vision, and values, supporting equity, respect, and inclusion, and complying with organizational policies and statutes.

Requirements

High School Diploma (or equivalent)
Must have personal lived experience with Substance Use Disorder
Must have maintained continuous recovery for the previous two (2) years at the time of hire
Requires certification as CRM-I or eligibility/commitment to obtain within 6 months of hiring
Current PSS or other TWH certification or ability/commitment to obtain within 6 months of hiring
Current CPR and First Aid certification, or ability and commitment to obtain within 6 weeks of hiring
Current Food Handler’s certification or ability to obtain within 6 weeks of hiring (for residential programs)
Must maintain a valid Oregon Driver License or ability to obtain one upon hire, and be insurable under the organization’s auto liability coverage policy (minimum 21 years of age and with no Type A violations in the past 3 years, or three (3) or more Type B violations)
Knowledge of alcohol and drug addiction and detoxification, community resources and recovery programs through personal, lived experience
Ability to demonstrate a strong harm-reduction approach
Communicate clearly, concisely, and effectively, orally and in writing
Ability to maintain documentation in the EMR program
Ability to take vital signs (blood pressure, heart rate, temperature, weight)
Ability to work effectively and respectfully in a diverse, multi-cultural environment
Ability to work independently as well as participating as a positive, collaborative team member
Ability to function effectively and use good judgment in crisis situations
Ability to work with the treatment team to maintain a healthy treatment milieu
Proficiency in MS Office 365 (Word, Excel, Outlook), EHR platform, databases, virtual meeting platforms, internet, and ability to learn new or updated software
Strong interpersonal and customer service skills
Strong organizational skills and attention to detail, accuracy, and follow-through
Excellent time management skills with a proven ability to meet deadlines
Exhibits critical thinking skills
Ability to maintain strict confidence as required by HIPAA, 42 CFR, and Oregon Statutes and BCTS Policies
Ability to build and maintain positive relationships
Ability to manage conflict resolution and anger/fear/hostility/violence of others appropriately and effectively

Nice To Haves

Bilingual in English/Spanish a plus
Previous training, experience, or knowledge of treatment in the disease of addiction is preferred

Responsibilities

Works closely with other staff as a member of the treatment team to provide high quality patient care
Completes initial intakes as requested by Intake Coordinator
Maintains cleanliness of the medication and all work areas and performs other cleaning duties as assigned
Works with the treatment team to maintain a healthy treatment milieu
Ensures the safety of clients by making rounds for bed checks and being aware of client locations at all times
Maintains accurate and confidential documentation in EMR (Electronic Medical Record) client files
Answers phones and completes filing as needed
Provides transportation for residents to attend medical appointments, self-help groups, and other appointments as needed
Attends program and all staff meetings as well as weekly supervision meetings
Maintains a personal recovery program as well as models recovery-appropriate behavior as applies
Models BestCare’s mission, vision, and values, promoting integrity, compassion, and collaboration
Supports the organization’s commitment to equity, respect, and inclusion, fostering an environment of open-mindedness, cultural awareness and respect for all individuals
Aligns department goals with organizational strategic initiatives
Complies with Code of Conduct, Business Ethics, Employee Handbook, and all relevant policies and OARs
Maintains professionalism, confidentiality, and compliance with HIPAA, 42 CFR, and Oregon statutes
Completes assigned training timely and satisfactorily, and attends other seminars, training, and educational opportunities to develop professional skills and abilities
Ensures that any required certifications and/or licenses are kept current and renewed timely
Works independently and collaboratively as a positive member of the BestCare team
Performs other organizational duties as assigned