Certified Pharmacy Technician

Hy-Vee, Inc.•Liberty, MO

About The Position

Hy-Vee is hiring a Certified Pharmacy Technician to support pharmacists in preparing and distributing prescription medications accurately and professionally while providing customer care. The role includes prescription processing, insurance billing, customer service, and inventory tasks, with a strong emphasis on confidentiality and regulatory compliance. The technician works in a fast-paced retail pharmacy and handles multiple tasks during a shift, including filling prescriptions, answering the telephone, and assisting customers. The position requires compliance with pharmacy laws, HIPAA, and Hy-Vee policies. Training is provided to support a safe work environment. The pharmacy handles and prepares hazardous drugs; there may be occasional exposure to hazardous chemicals or solvents, including chemotherapy drugs. Personnel of reproductive capability are advised that exposure may have acute and chronic effects and that following pharmacy procedures is essential to minimizing risk.

Requirements

High school diploma or equivalent.
Certification as a licensed technician through a certified national program; must maintain continuing education requirements to keep the license active.
Ability to apply logical and scientific thinking to solve problems involving abstract and concrete variables.
Ability to perform arithmetic, algebraic, and geometric calculations accurately.
Ability to compose original correspondence, follow technical manuals, and evaluate technical data.
Ability to counsel and advise customers and interact professionally with patients, healthcare providers, and team members.
Ability to maintain discretion and integrity when handling confidential patient information.
Ability to frequently stand and walk throughout a shift, including extended periods at a pharmacy counter or workstation.
Ability to count, pour, package, and label medications and fill prescriptions under pharmacist supervision, in accordance with state and federal regulations.
Ability to perform repetitive standing, walking, reaching, and bending associated with pharmacy operations.

Nice To Haves

Previous experience as a pharmacy technician or pharmacy clerk.
Vaccination certification if administering vaccines, as required by law.

Responsibilities

Provide prompt, friendly customer service and make customer interactions positive.
Handle customer inquiries that do not require a pharmacist's expertise or judgment.
Accept written prescription orders and telephoned refill requests at the supervising pharmacist's discretion.
Contact doctors' offices to take or request refill prescriptions as needed.
Gather and maintain accurate patient information required to prepare prescriptions.
Assist pharmacists in preparing prescription drug products for dispensing.
Prepare and affix labels to prescription containers and prepare prescriptions for mailing.
Prepare and submit insurance claims and assist with third-party insurance billing and troubleshooting.
File dispensed prescriptions and report medication errors to appropriate personnel.
Order, check in, and stock pharmacy supplies and log invoices as necessary.
Perform cash transactions accurately.
Administer vaccines as allowed by law and with required certification where applicable.
Maintain cleanliness of the pharmacy and dispensing area.
Protect confidential customer medical information in accordance with HIPAA.
Adhere to statutes and regulations pertaining to pharmacy technicians.
Work with co-workers to support customer satisfaction and a pleasant work environment.
Assist in other store areas and take on special projects as assigned.
Follow personal hygiene and dress standards, Hy-Vee policies, and store guidelines.
Report to work as scheduled and on time.