Certified Pharmacy Technician

Walgreens•Lakewood, OH

10d•$18 - $24

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties according to company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist and coach pharmacy technicians using pharmacy systems and cashiers using pharmacy cash registers. The position models and delivers a distinctive customer experience. The technician engages customers and patients, resolves issues, answers questions, and builds relationships with valuable customers. Under pharmacist supervision, the role enters patient and drug information, fills prescriptions, reports errors, supports prescription workflows, registers sales, handles cash, responds to appropriate telephone calls, and processes manual third-party claims. Additional work includes pharmacy inventory management, supporting clinical services, maintaining relationships with the local medical community, and keeping the Pharmacy Department stocked, clean, and orderly. The technician complies with company policies and procedures, maintains respectful coworker relationships, completes assigned tasks, and attends training. The role requires maintaining PTCB certification through the designated training program and/or required state certification or registration; otherwise, PTCB certification is required as a condition of promotion to senior technician. The technician also completes requested training and continuing education and maintains current healthcare and pharmacy knowledge.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision in the practice of pharmacy in accordance with state, federal, and company policies.
Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
Fill prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying the medicine, and checking for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow the company's Good Faith Dispensing policy during applicable prescription dispensing activities.
Register related sales on the assigned cash register and collect and handle cash as required.
Assist customers in locating over-the-counter products when possible, and answer questions or resolve issues to support a positive customer experience.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; maintain knowledge of asset protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
When needed, assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
Help maintain relationships with local medical providers and healthcare organizations through provider detailing and outreach.
Help keep the Pharmacy Department supplied, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend requested training, complete PPLs, earn continuing education credits, and maintain healthcare and pharmacy knowledge and skills.
If PTCB certified, assist and coach pharmacy technicians in pharmacy-system operations and cashiers in pharmacy cash-register operations.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.