Certified Pharmacy Technician

Walgreens•Natchitoches, LA

11h

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist with and coach pharmacy technicians in pharmacy-system operation and cashiers in using pharmacy cash registers. The technician models and delivers a distinctive customer experience by greeting and assisting customers and patients, resolving issues, answering questions, and building relationships with valuable customers. Under pharmacist supervision, the technician supports prescription processing and dispensing, pharmacy workflow, cash-register transactions, claims processing, inventory management, clinical services, and relationships with local healthcare providers. The technician also helps maintain a clean, orderly, and adequately stocked Pharmacy Department. The role requires maintaining or earning PTCB certification through the designated training program and/or state-required certification or registration, attending training, completing assigned PPLs, and obtaining continuing education credits. The technician must maintain knowledge of healthcare and pharmacy developments and be fluent in reading, writing, and speaking English, except in Puerto Rico. A flexible schedule, including evenings and weekends, is required.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is otherwise a condition of promotion to senior technician.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision in the practice of pharmacy in accordance with state, federal, and company policies.
Use pharmacy systems to enter and verify patient and drug information and process prescriptions.
Retrieve, count, and pour pharmaceutical drugs; verify medication accuracy and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company policies and the Quality Improvement Program.
Follow Good Faith Dispensing requirements during applicable prescription-dispensing activities.
Register related sales, collect and handle cash, and assist customers in locating over-the-counter products.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Follow asset-protection practices and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
Assist pharmacists with clinical services, including collecting and properly labeling blood or urine samples when required.
Coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical providers through detailing and outreach to healthcare groups, retirement homes, nursing homes, and other forums.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Maintain respectful relationships with coworkers, comply with company policies, and complete assigned special projects and other tasks.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training, complete manager-requested PPLs, obtain continuing education credits, and keep pharmacy and healthcare knowledge current.
Model customer-service best practices, including greeting customers, showing courtesy, identifying needs, proactively offering help, and assisting until customers are satisfied.
If PTCB certified, assist with and coach pharmacy technicians in pharmacy-system operation and cashiers in pharmacy cash-register operation.