Certified Pharmacy Technician

Walgreens • Mesa, AZ

5d

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist, under direct supervision, in the practice of pharmacy and performs other Pharmacy Department duties in accordance with Company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians also assist and coach pharmacy technicians in pharmacy-system operations and cashiers in pharmacy register operations. The position models and delivers a distinctive customer experience while supporting pharmacy operations, inventory management, clinical services, and the Pharmacy Department’s cleanliness and organization.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Engage customers and patients by greeting them, offering assistance, resolving issues, and answering questions to support a positive customer experience.
• Model and share customer-service best practices with team members, including Walgreens service traits and interpersonal habits.
• Develop strong relationships with valuable customers.
• Assist the pharmacist in pharmacy practice under supervision and in accordance with state, federal, and company policies.
• Review and comply with the Walgreen Co. Pharmacy Code of Conduct.
• Use pharmacy systems to enter patient and drug information accurately, fill prescriptions, retrieve and count medications, verify medicines, and check for possible interactions.
• Assist pharmacists in scheduling and maintaining workflow.
• Immediately report prescription errors to the pharmacist on duty and follow company error and Quality Improvement Program policies.
• Follow the Good Faith Dispensing policy during applicable prescription dispensing activities.
• Register sales on the assigned cash register and collect and handle cash as required.
• Help customers locate over-the-counter products when possible.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual claims for third-party prescription services promptly and perform other clerical duties as assigned.
• Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
• Apply asset-protection practices and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
• May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
• Assist the Pharmacy Manager and Staff Pharmacist in maintaining relationships with local medical providers through detailing and outreach to healthcare groups and care facilities.
• Help maintain the Pharmacy Department’s supplies, cleanliness, neatness, and orderly appearance.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other assigned tasks.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
• Attend training, complete requested PPLs, obtain continuing-education credits, and maintain current healthcare and pharmacy knowledge.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed