Certified Pharmacy Technician Sign On Bonus Available

Walgreens•Bettendorf, IA

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist, under direct supervision, in the practice of pharmacy and in performing other Pharmacy Department duties according to Company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist and coach pharmacy technicians in pharmacy-system operations and cashiers in the operation of pharmacy cash registers. The technician delivers a distinctive customer experience by greeting and assisting customers and patients, resolving issues, answering questions, and modeling customer-service best practices. Under pharmacist supervision, the technician performs prescription-processing, dispensing, workflow, cash-register, inventory, clerical, and pharmacy-maintenance tasks while following applicable laws, company policies, and quality procedures. The position may also support clinical services and outreach to the local medical community. The technician earns and maintains PTCB certification through the designated training program and/or state-required certification or registration, attends requested training, completes PPLs, and maintains continuing education and current pharmacy knowledge. The role requires fluency in reading, writing, and speaking English except in Puerto Rico, and willingness to work a flexible schedule that includes evening and weekend hours.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision and in accordance with state, federal, and company requirements.
Use pharmacy systems to enter patient and drug information, process prescriptions, and ensure information is entered correctly.
Retrieve, count, and pour pharmaceutical drugs; verify medications and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow the Company's Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register related sales on the assigned cash register and collect and handle cash as required.
Assist customers with locating over-the-counter products and answer questions or resolve customer issues.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual claims for third-party prescription services in a timely and efficient manner and perform other assigned clerical duties.
Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Maintain knowledge of asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Assist the Pharmacy Manager and Staff Pharmacist with relationships and outreach to the local medical community and health-related groups and facilities.
Help keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend requested training, complete PPLs, obtain continuing education credits, and maintain current healthcare and pharmacy knowledge.