Certified Pharmacy Technician

Walgreens • Knoxville, TN

5d • $18 - $24

About The Position

In accordance with state and federal regulations, assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with Company policies and procedures. Uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in pharmacy systems and cashiers in pharmacy register operations. Models and delivers a distinctive, delightful customer experience.

The role supports pharmacy operations by entering patient and prescription information, filling prescriptions, checking medication accuracy and possible interactions, assisting pharmacists with workflow, reporting errors, handling sales and cash, responding to calls that do not require pharmacist attention, processing manual insurance claims, supporting inventory activities, and helping maintain a clean and orderly pharmacy. The technician may also assist with clinical services, provider outreach, and other department assignments.

The technician earns and maintains PTCB certification through the designated training program and/or state-required certification or registration, attends requested training, completes assigned learning modules, earns continuing education credits, and maintains knowledge of developments in healthcare and pharmacy.

Requirements

• Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
• Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Engage customers and patients, offer assistance with products and services, resolve issues, and answer questions.
• Model and share customer-service best practices, including proactive assistance and courteous interpersonal habits.
• Develop strong relationships with valuable customers.
• Assist the pharmacist under supervision and in accordance with state, federal, and company requirements; comply with the Pharmacy Code of Conduct.
• Use pharmacy systems to enter patient and drug information accurately and process prescriptions.
• Retrieve, count, and pour pharmaceutical drugs; verify medicines and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
• Follow the Good Faith Dispensing policy during applicable prescription dispensing activities.
• Register related sales, collect and handle cash, and help customers locate over-the-counter products when possible.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
• Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; maintain asset-protection knowledge and file claims for shipment discrepancies or damaged prescription drugs.
• May assist pharmacists with clinical services, including collecting and labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
• Help maintain relationships with local medical professionals and healthcare organizations through provider detailing and outreach.
• Help keep the Pharmacy Department stocked, clean, neat, and orderly.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
• Attend requested training, complete PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed