Certified Pharmacy Technician: Stillwater Medical Center
About The Position
The Specialty Pharmacy Liaison serves as the clinical and operational bridge between prescribing providers, the pharmacy, and patients. Embedded within high-volume clinics, the role supports the Specialty Accelerator Program and helps patients access specialty medications while supporting the health system’s time-to-therapy goals. The liaison represents the pharmacy to medical residents and attending physicians and helps capture and retain specialty pharmacy business within the health system. The position combines patient enrollment, relationship development, retention, medication adherence support, provider coordination, and pharmacy operations. The liaison works with patients and healthcare professionals to support smooth care transitions, address specialty medication access needs, and resolve patient care issues. The role also supports training new hires and works independently to meet established goals in a fast-paced environment.
Requirements
- High school diploma or GED.
- Active, unrestricted Pharmacy Technician license with the Board of Pharmacy in the applicable state.
- Active, unrestricted national certification verified by PTCB or ExCPT.
- At least 2 years of direct pharmacy-related experience.
- Knowledge of prescription insurance benefits and copay assistance programs.
- Effective communication, problem-solving, and relationship-building skills.
- Ability to manage workload independently and meet goals in a fast-paced environment.
Nice To Haves
- Higher education beyond a high school diploma or GED.
- Experience or data expertise in the prior authorization process, particularly in specialty pharmacy or healthcare operations.
- Knowledge of outpatient pharmacy operations.
- Experience interacting with healthcare professionals such as physicians, nurses, pharmacists, and social workers.
- Knowledge of transplant, hepatitis C, infectious disease including HIV, oncology, or other specialty medication therapies.
- Bilingual or multilingual skills beyond English appropriate to the patient population served.
- Knowledge of prior authorization requests to third-party payors.
- Familiarity with the 340B drug program and ACO hospital models.
- Knowledge of EPIC, Salesforce, Liberty, or other pharmacy or EMR systems.
Responsibilities
- Enroll and retain patients in Clearway Health’s Specialty Pharmacy program and work toward enrollment goals.
- Follow up on leads and generate leads through provider relationships and direct customer service interactions.
- Develop patient relationships through friendly, courteous, and efficient service, encouraging use of Clearway Health’s specialty pharmacy services.
- Provide medication adherence support using available tools and applications, including outbound therapy checkups and refill processing to help prevent gaps in therapy.
- Build and maintain relationships with providers, care teams, ancillary support staff, and pharmacy departments to support continuity of enrollment and patient care.
- Develop strategic partnerships with healthcare professionals and provide information and support for successful patient care transitions.
- Navigate patient electronic medical records to answer questions and provide documentation for specialty pharmacy prior authorizations.
- Communicate promptly and professionally with doctors, nurses, clinical pharmacists, practice managers, and other healthcare professionals in person, by phone, and through written EMR transmissions.
- Resolve complex patient care issues and involve managers or clinicians when appropriate.
- Manage workload independently and meet established goals in a fast-paced environment.
- Train and support new hires in day-to-day operational expectations.
Benefits
- Eligibility for holiday pay when working company-recognized holidays at client sites.
- Eligibility to participate in the company bonus program.
- Comprehensive benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
