Certified Pharmacy Technician Fulfillment Center

Walgreens•Mechanicsville, VA

About The Position

Responsible for providing order-processing support for fulfillment and/or assisting in the preparation and distribution of prescription medication using the fulfillment system. Follows standard operating procedures and performs duties in accordance with company policies and procedures. The role includes processing patient registrations and prescription requests, resolving data-entry exceptions and third-party rejects, operating fulfillment machinery, preparing prescriptions, and supporting pharmacists.

Requirements

High school diploma or GED.
Obtain and maintain registration with the applicable State Board of Pharmacy in good standing.
PTCB or ExCPT certification.
Fluent in reading, writing, and speaking English.
Basic PC skills, including starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Basic search-engine skills, including opening a browser, entering URLs, using a search engine, bookmarking sites, navigating with browser controls, and filling out online forms.
Intermediate-level keyboarding skills of at least 25 WPM, touch typing, and document formatting.
Willing and able to perform tasks involving pushing, pulling, grasping, and lifting, with or without reasonable accommodation.
Willing and able to carry up to 50 pounds, with or without reasonable accommodation.
Willing and able to work a flexible shift.
At least 18 years of age.
At least one year of pharmacy technician experience in a retail, fulfillment, or call center environment.
Experience providing customer service to internal and external customers, including meeting quality and productivity standards for services.
Intermediate-to-advanced keyboarding skills of at least 35 WPM, touch typing, and document formatting.

Responsibilities

Process new patient registrations by entering data into the appropriate system according to Walgreens prescription data-entry procedures and guidelines.
Handle patient prescription requests within HIPAA guidelines and enter refill orders for processing.
Troubleshoot missing prescription information and interpret medical abbreviations (SIG codes).
Resolve data-entry-related exceptions.
Run automated machinery, sort medications, and transition inventory through workflow stages with a focus on quality control.
Count and fill prescriptions, affix labels, and pack and ship orders.
Clean and help maintain machinery and keep the work area orderly.
Resolve third-party rejects by reviewing and gathering information, making corrections, and resubmitting them according to individual plan requirements.
Assist pharmacists at the facility and at other locations.
Identify and communicate issues to senior-level staff as appropriate.