Certified Pharmacy Technician

Walgreens•Acworth, GA

About The Position

In accordance with state and federal regulations, assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with Company policies and procedures. Uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in pharmacy system operations and cashiers in pharmacy register operations. Models and delivers a distinctive and delightful customer experience. The role supports prescription processing, pharmacy workflow, sales and cash handling, customer assistance, third-party claims, inventory management, clinical services, pharmacy maintenance, and relationships with local healthcare providers. The technician reports prescription errors to the pharmacist and follows company policies, including the Pharmacy Code of Conduct, Good Faith Dispensing policy, and Quality Improvement Program. The technician earns and maintains PTCB certification through the designated training program and/or state-required certification or registration, attends assigned training, completes requested PPLs, earns continuing education credits, and keeps current with developments in healthcare and pharmacy. Must be fluent in reading, writing, and speaking English, except in Puerto Rico. The position requires a flexible schedule, including evening and weekend hours. Prefer six months of retail experience; prior Walgreens experience, good math and computer skills, knowledge of store inventory control, and PTCB certification are also preferred.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
Otherwise, earn PTCB certification as a condition of promotion to senior technician.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision in pharmacy practice in accordance with state, federal, and company requirements.
Use pharmacy systems to obtain patient and drug information, process prescriptions, and enter information accurately.
If PTCB certified, assist with and coach pharmacy technicians in pharmacy system operations and cashiers in pharmacy register operations.
Engage customers and patients, offer assistance, resolve issues, answer questions, and model customer service practices.
Build relationships with valuable customers and assist customers in locating over-the-counter products.
Follow the Walgreen Co. Pharmacy Code of Conduct and company policies, including Good Faith Dispensing and the Quality Improvement Program.
Retrieve, count, and pour medications; verify medicines and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company procedures for pharmacy errors.
Register sales on the assigned cash register and collect and handle cash as required.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims in a timely and efficient manner and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Apply asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help develop and maintain relationships with local medical providers through detailing and outreach to healthcare groups and care facilities.
Maintain the Pharmacy Department’s supplies and ensure the area is clean, neat, orderly, and well stocked.
Maintain respectful relationships with coworkers, comply with company policies and procedures, and complete special assignments and other assigned tasks.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend assigned training, complete requested PPLs, obtain continuing education credits, and maintain current pharmacy and healthcare knowledge.