Certified Pharmacy Technician

Walgreens • London, KY

8d • $18 - $24

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist and coach pharmacy technicians in using pharmacy systems and cashiers in operating pharmacy cash registers. The technician models and delivers a distinctive and helpful customer experience.

The position supports prescription processing and dispensing, customer service, pharmacy workflow, claims, inventory management, clinical services, and the upkeep of the Pharmacy Department. It also includes training and professional development, such as maintaining required certification or registration, completing assigned training, and keeping current with developments in healthcare and pharmacy.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Assist the pharmacist under supervision in the practice of pharmacy and perform other duties in accordance with state, federal, and company policies.
• Use pharmacy systems to obtain patient and drug information, process prescriptions, and accurately enter information.
• Retrieve, count, and pour pharmaceutical drugs, verify medicines, and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Report prescription errors immediately to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
• Follow the company's Good Faith Dispensing policy during applicable prescription dispensing activities.
• Register related sales, collect and handle cash, and help customers locate over-the-counter products.
• Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
• Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; identify and file claims for overages, shortages, order errors, and damaged prescription drugs.
• Assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples when required, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
• Help maintain relationships with local medical providers and healthcare organizations through detailing and outreach.
• Keep the Pharmacy Department stocked, clean, neat, and orderly.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Engage customers and patients by greeting them, offering assistance, resolving issues, and answering questions.
• Model customer service best practices, including courteous interactions, proactive assistance, identifying customer needs, and providing service until customers are satisfied.
• Develop strong relationships with valuable customers.
• If PTCB certified, assist and coach pharmacy technicians in pharmacy-system operations and cashiers in pharmacy cash-register operations.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
• Attend training, complete manager-requested PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed