Certified Pharmacy Technician

Walgreens•Denver, CO

2d•$21 - $29

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist, under direct supervision, in the practice of pharmacy and performs other Pharmacy Department duties in accordance with Company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist and coach pharmacy technicians in using pharmacy systems and cashiers in operating pharmacy cash registers. The technician models and delivers a distinctive customer experience. The position supports prescription processing and dispensing, customer service, pharmacy workflow, inventory management, clerical work, and pharmacy department upkeep. It may also assist pharmacists with clinical services and with outreach to the local medical community. The technician must follow applicable state, federal, and company requirements, including the Walgreen Co. Pharmacy Code of Conduct, Good Faith Dispensing policy, and procedures for reporting and addressing prescription errors. The technician earns and maintains PTCB certification through the designated training program and/or required state certification or registration. Otherwise, PTCB certification is required as a condition of promotion to senior technician. The role includes attending requested training, completing PPLs, acquiring continuing education credits, and maintaining knowledge of developments in healthcare and pharmacy.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated program and/or state-required certification or registration; otherwise, PTCB certification is required for promotion to senior technician.
Follow applicable state and federal regulations and company policies and procedures.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist, under direct supervision, in the practice of pharmacy and perform other Pharmacy Department duties in accordance with state and federal regulations and Company policies and procedures.
Use pharmacy systems to obtain patient and drug information and process prescriptions; enter information accurately, retrieve, count, and pour medications, verify medicines, and check for possible interactions.
If PTCB certified, assist and coach pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers.
Engage customers and patients by greeting them, offering assistance, resolving issues, and answering questions; model customer-service best practices and develop relationships with valuable customers.
Assist pharmacists in scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company policies and procedures related to pharmacy errors and the Quality Improvement Program.
Follow the Good Faith Dispensing policy during applicable prescription dispensing activities.
Register related sales on the assigned cash register, collect and handle cash as required, and assist customers in locating over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform other assigned clerical duties.
Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; maintain knowledge of asset protection techniques and file claims for Rx drug overages, shortages, order errors, or damaged goods.
May assist pharmacists with clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Assist the Pharmacy Manager and Staff Pharmacist in maintaining relationships with the local medical community through provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums.
Maintain the Pharmacy Department's supplies and ensure it is clean, neat, orderly, and in good condition.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training, complete PPLs requested by the Manager, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.