Certified Pharmacy Technician

Hy-Vee, Inc.•Muscatine, IA

5d•Onsite

About The Position

Hy-Vee is seeking a customer-focused Certified Pharmacy Technician to support pharmacists and help provide accurate, professional, and considerate prescription services. The role includes prescription processing, insurance billing, customer service, and inventory responsibilities, while maintaining confidentiality and complying with applicable pharmacy laws and regulations. This is a fast-paced retail pharmacy position involving multiple tasks throughout a shift, such as filling prescriptions, answering telephone calls, and assisting customers. The position requires frequent standing and walking, including extended periods at a pharmacy counter or workstation. There may be exposure to bloodborne pathogens, sharps, and hazardous chemicals or solvents, including chemotherapy drugs. The pharmacy handles and prepares hazardous drugs; following pharmacy policies and procedures is essential to minimizing risk. Training is provided to support a safe work environment. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

High school diploma or equivalent.
Certification as a licensed technician through a certified national program.
Maintain continuing education requirements to keep the technician license active.
Vaccination certification if administering vaccines, as required by law.
Ability to apply logical and scientific thinking to solve problems involving abstract and concrete variables.
Ability to perform arithmetic, algebraic, and geometric calculations accurately.
Ability to compose original correspondence, follow technical manuals, and evaluate technical data.
Ability to counsel and advise customers and interact professionally with patients, healthcare providers, and team members.
Ability to maintain discretion and integrity when handling confidential patient information.
Ability to frequently stand and walk throughout a pharmacy shift, including extended periods at a counter or workstation.
Ability to count, pour, package, and label medications and fill prescriptions under pharmacist supervision in accordance with state and federal regulations.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, point-of-sale transactions, and cleaning duties.

Nice To Haves

Previous experience as a pharmacy technician or pharmacy clerk.

Responsibilities

Provide prompt, friendly customer service and make customer interactions positive.
Handle customer inquiries that do not require a pharmacist's expertise and judgment.
Accept new written prescription orders and telephoned refill requests at the supervising pharmacist's discretion.
Contact doctors' offices to take or request refill prescriptions as needed.
Gather and maintain accurate patient information needed to prepare prescriptions.
Assist pharmacists in preparing prescription drug products for dispensing.
Prepare and affix labels to prescription containers and prepare prescriptions for mailing.
Prepare and submit insurance claims and assist with third-party insurance billing and troubleshooting.
File prescriptions after dispensing and report medication errors to appropriate personnel.
Order, check in, and stock pharmacy supplies and log invoices as necessary.
Perform cash transactions accurately.
Administer vaccines as permitted by law and with required certification where applicable.
Maintain the cleanliness of the pharmacy and dispensing area.
Protect the confidentiality of customers' private medical information in accordance with HIPAA.
Comply with statutes and regulations pertaining to pharmacy technicians.
Work with co-workers as a team to support customer satisfaction and a pleasant work environment.
Assist in other store areas and take on special projects as assigned.
Follow personal hygiene and dress standards, Hy-Vee policies, and store guidelines.
Report to work as scheduled and on time.