Certified Pharmacy Technician

Walgreens•Denver, CO

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist, under direct supervision, in the practice of pharmacy and supports other Pharmacy Department duties in accordance with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while modeling and delivering a distinctive customer experience. PTCB-certified technicians may also assist with and coach pharmacy technicians in pharmacy-system operations and cashiers in pharmacy register operations. The technician supports prescription processing and dispensing, customer service, workflow, inventory management, clerical work, and pharmacy cleanliness and organization. The role may also support clinical services and outreach to the local medical community. The technician earns and maintains PTCB certification through the designated training program and/or state-required certification or registration, attends assigned training, completes requested PPLs, and maintains relevant healthcare and pharmacy knowledge.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.

Nice To Haves

Prefer six months of experience in a retail environment.
Prefer prior work experience with Walgreens.
Prefer good math skills for accurately counting, measuring, and weighing medications.
Prefer good computer skills.
Prefer knowledge of store inventory control.
Prefer PTCB certification.

Responsibilities

Assist the pharmacist, under supervision, in the practice of pharmacy in accordance with state, federal, and company policies.
Use pharmacy systems to enter and verify patient and drug information and process prescriptions.
Retrieve, count, and pour pharmaceutical drugs, verify medicines, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and comply with company error-handling policies and the Quality Improvement Program.
Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Deliver customer service by greeting and assisting customers and patients, resolving issues, answering questions, and modeling customer service best practices.
Develop relationships with valuable customers and assist customers in locating over-the-counter products.
Register related sales, collect and handle cash, and operate assigned cash registers.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims in a timely and efficient manner and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Apply asset-protection techniques and file claims for warehouse overages, shortages, order errors, or damaged prescription-drug goods.
May assist with clinical services, including collecting and properly labeling blood or urine samples, and coordinating services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Assist the Pharmacy Manager and Staff Pharmacist with relationships and outreach to local medical providers and health groups, including physicians, nurses, retirement homes, and nursing homes.
Maintain the Pharmacy Department's supplies, cleanliness, order, and appearance.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training, complete PPLs requested by the Manager, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.