Certified Pharmacy Technician, Lead

Greater Lawrence Family Health Center•Lawrence, MA

About The Position

Under the supervision of the Pharmacy Manager, the Certified Pharmacy Technician, Lead processes prescriptions and serves as the day-to-day leader for pharmacy technician staff. The role assists pharmacists with daily oversight and operations, including mentoring staff, filling prescriptions for pharmacist review, accepting prescriptions by phone, contacting physicians for refills, and transferring prescriptions between pharmacies. The Lead Technician supports pharmacy business operations and inventory management by sourcing and ordering drugs and supplies, seeking alternative suppliers when needed, managing inventory cost-effectively, responding to drug recalls, maintaining legally required records, reconciling third-party payments and supplier statements, preparing invoices, and processing returns to wholesalers. The role also assists with prescription preparation and dispensing, compounding and reconstituting medications in accordance with state regulations, administering and documenting immunizations, and processing prescription orders for pickup or delivery. Additional duties include receiving and logging deliveries, helping customers with prescriptions and store products, processing medication and equipment records, billing customers or third parties, collecting payments and reconciling the register, maintaining the cleanliness of the pharmacy and store, and completing required logs. The Lead Technician must follow company and insurance policies, use sound judgment, communicate effectively, provide customer service, and participate in ongoing quality improvement activities. Travel between sites may be required, and other duties may be assigned.

Requirements

Three to five years of pharmacy experience.
Valid driver's license.
High school diploma or equivalent.
Registration with the Commonwealth of Massachusetts as a Pharmacy Technician.
National Pharmacy Technician Certification.
Knowledge of medical and pharmacy terminology.
Understanding of pharmacy computer system operations, including hardware, software, and operating systems, as well as contracting, billing, and pricing.
Business management skills and the ability to perform routine business math, including calculations involving discounts, interest, commissions, proportions, percentages, area, circumference, and volume; ability to apply basic algebra and geometry.
Computer literacy, including order processing, inventory, and database software.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; write reports and correspondence; and speak effectively with customers or employees.
Ability to communicate verbally, read, and write well enough to prepare reports and interact with people related to the business.
Effective communication skills and ability to work collegially with a wide variety of professionals in a fast-paced health care setting.
Ability to reason using common sense, follow written, oral, or diagrammed instructions, and address problems involving several concrete variables in standardized situations.
Ability to understand customer needs through conversation, help translate those needs into solutions, and make customers feel comfortable.
Customer-service orientation, prudent and ethical judgment, credibility, goal orientation, teamwork, integrity, and concern for product and staff quality.

Nice To Haves

Bilingual Spanish-English skills preferred.
Pharmacy-Based Immunization Certification preferred.
BLS certification preferred.

Responsibilities

Assist pharmacists with the day-to-day oversight of pharmacy technicians, daily operations, and staff mentoring.
Fill prescriptions for pharmacist review; accept prescriptions by phone; contact physicians for refills; and transfer prescriptions between pharmacies.
Determine drug and supply pricing, place orders, research alternative sources when the primary source cannot supply items, and assist the pharmacist with ordering.
Manage inventory cost-effectively, coordinate responses to drug recalls, maintain records required by state and federal law, count stock, and update inventory records in the computer system.
Safely administer and accurately document immunizations.
Reconcile third-party payments, prepare weekly supplier invoices for Financial Services, reconcile supplier statements with payment requests, and prepare returns to wholesalers.
Mix pharmaceutical preparations, fill bottles with prescribed tablets and capsules, prepare labels, compound medications, reconstitute dry-powder medications, and assist pharmacists in preparing and dispensing medications in accordance with applicable state regulations.
Accept verbal prescriptions in accordance with state regulations and send daily pharmacy medication orders.
Receive and store incoming orders and supplies; receive, log, and sign for medications delivered by courier; and ensure required logs are signed.
Answer telephone calls courteously, receive orders, and assist customers with prescriptions, front-store products, and product use.
Process records of medications and equipment dispensed, calculate charges, enter data, and bill customers and/or third parties.
Set up prescription orders for in-store pickup or delivery and dispense medications to patients collecting them.
Request required documentation and information from patients courteously and dispense according to insurance company policies.
Collect payments and reconcile the register at the end of the day according to established procedures.
Clean workspaces and equipment, sterilize glassware as prescribed, and maintain store cleanliness, including dusting, vacuuming, sweeping, and removing trash.
Apply company policies and procedures, exercise sound judgment, and maintain a focus on meeting objectives in a timely and adequate manner.
Participate regularly in quality improvement activities related to individual, team, and organizational performance, and become knowledgeable about the GLFHC Improvement Plan and its model for improvement.
Travel between sites when required and perform additional assigned duties consistent with the role.