Certified Pharmacy Technician, Inbound Phones - Accredo Specialty Pharmacy - Remote, TN

The Cigna Group

9d•$18 - $27•Remote

About The Position

As a Certified Pharmacy Technician, residing in TN, you will Work from home, assisting patients in receiving life sustaining medications to help manage rare and/or chronic diseases. You’ll be empowered to engage patients, insurance companies, and multiple departments to process Prescription orders and ensure timely shipment of medications. This role is very detail oriented, and you’ll spend the majority of your day working on our computer system entering data and talking on the phone.

Requirements

High School Diploma or GED.
Active Tennessee Pharmacy Technician license & national certification.
Must reside within Tennessee.
1+ year(s) of customer service experience.
Demonstrated computer proficiency and data entry accuracy.
Ability to work independently in a remote environment.
Internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Responsibilities

Receive, document, and process verbal prescriptions, clarifications, provider updates, and required prescription details in pharmacy systems.
Verify orders for accuracy, flag missing or conflicting information, and escalate clinical questions or concerns to pharmacists.
Manage inbound calls from patients, providers, healthcare professionals, and caregivers while providing prescription status, coverage details, and next steps.
Update, reconcile, and maintain patient demographics, insurance, health information, and interaction records in accordance with HIPAA and company standards.
Collaborate with pharmacists, providers, insurers, fulfillment, operations, and internal teams to resolve prescription, claims, coverage, and shipment issues.