Certified Pharmacy Technician

Hy-Vee•Kansas City, MO

3d•Onsite

About The Position

Certified Pharmacy Technicians support pharmacists in preparing and distributing prescription medications accurately, professionally, and with care. The role includes prescription processing, insurance billing, customer service, and inventory responsibilities while maintaining confidentiality and regulatory compliance. Technicians provide friendly service, handle customer inquiries that do not require a pharmacist’s judgment, process prescription requests, assist with prescription preparation and dispensing, and help maintain pharmacy operations.

Requirements

High school diploma or equivalent.
Certification as a licensed technician through a certified national program.
Maintain continuing education requirements to keep the license active.
Ability to apply logical and scientific thinking to solve problems involving abstract and concrete variables.
Ability to perform arithmetic, algebraic, and geometric calculations accurately.
Ability to compose original correspondence, follow technical manuals, and evaluate technical data.
Ability to counsel and advise customers and interact professionally with patients, healthcare providers, and team members.
Ability to maintain discretion and integrity when handling confidential patient information.

Nice To Haves

Previous experience as a pharmacy technician or pharmacy clerk.
Vaccination certification if administering vaccines, as required by law.

Responsibilities

Provide prompt, friendly customer service and help make customer interactions positive.
Handle customer inquiries that do not require a pharmacist's expertise and judgment.
Accept written prescription orders and telephoned refill requests at the supervising pharmacist's discretion.
Contact doctors' offices to take or request refill prescriptions as needed.
Gather and maintain accurate patient information required to prepare prescriptions.
Assist pharmacists in preparing prescription drug products for dispensing.
Prepare and affix labels to prescription containers and prepare prescriptions for mailing.
Prepare and submit insurance claims and assist with third-party insurance billing and troubleshooting.
File prescriptions after dispensing and report medication errors to appropriate personnel.
Order, check in, and stock pharmacy supplies and log invoices as necessary.
Perform cash transactions accurately.
Administer vaccines as allowed by law and with required certification where applicable.
Maintain cleanliness of the pharmacy and dispensing area.
Protect the confidentiality of customers' private medical information in accordance with HIPAA.
Adhere to statutes and regulations pertaining to pharmacy technicians.
Work with co-workers to support customer satisfaction and a pleasant work environment.
Assist in other areas of the store and take on special projects as assigned.
Follow personal hygiene and dress standards, Hy-Vee policies, and store guidelines.
Report to work as scheduled and on time.