Certified Pharmacy Technician

Walgreens•Plano, TX

8d•$18 - $24

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist, under direct supervision, in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist and coach pharmacy technicians on pharmacy systems and cashiers on pharmacy cash registers. The technician models and delivers a distinctive customer experience while supporting pharmacy operations, inventory management, clinical services, and department upkeep. The position includes customer engagement and issue resolution, prescription processing and accuracy checks, cash register responsibilities, handling appropriate telephone calls, processing third-party claims, and supporting pharmacists with workflow and clinical services. The technician is expected to follow applicable laws, company policies, the Pharmacy Code of Conduct, Good Faith Dispensing requirements, and the Quality Improvement Program. The technician earns and maintains PTCB certification through the designated training program and/or required state certification or registration. The role also includes attending training, completing requested learning modules, obtaining continuing education credits, and maintaining current healthcare and pharmacy knowledge. A flexible schedule, including evening and weekend hours, is required.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated program and/or state-required certification or registration; PTCB certification is otherwise required as a condition of promotion to senior technician.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision and in compliance with state, federal, and company requirements.
Use pharmacy systems to enter patient and drug information, process prescriptions, and ensure information is entered correctly.
Retrieve, count, and pour pharmaceutical drugs; verify medication accuracy and check for possible interactions.
Assist pharmacists in scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow error-related company procedures and the Quality Improvement Program.
Follow Good Faith Dispensing requirements during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Assist customers in locating over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims in a timely and efficient manner, and perform assigned clerical duties.
Support pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Maintain knowledge of asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Assist pharmacy leaders in building relationships with local medical providers and community health organizations through provider detailing and outreach.
Help maintain the Pharmacy Department’s supplies, cleanliness, orderliness, and appearance.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training, complete requested PPLs, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
Develop strong relationships with the most valuable customers.
If PTCB certified, assist and coach pharmacy technicians in pharmacy-system operations and cashiers in pharmacy cash-register operations.