Certified Pharmacy Technician

Walgreens • Mount Juliet, TN

3d

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in line with Company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. A PTCB-certified technician may also assist and coach pharmacy technicians in operating pharmacy systems and cashiers in using pharmacy cash registers. The position models and delivers a distinctive customer experience while supporting pharmacy operations, inventory management, clinical services, and relationships with local healthcare providers.

The technician works under pharmacist supervision and follows state, federal, and company policies, the Walgreen Co. Pharmacy Code of Conduct, Good Faith Dispensing requirements, and pharmacy error and Quality Improvement Program procedures. Duties include entering prescription information, filling prescriptions, helping maintain workflow, processing third-party claims, handling sales and cash, assisting customers, supporting inventory activities, and keeping the Pharmacy Department clean, stocked, and orderly. The technician may assist with clinical services, including collecting and labeling blood or urine samples, as required.

The role requires English fluency and willingness to work a flexible schedule, including evenings and weekends. The technician earns and maintains PTCB certification through the designated training program and/or state requirements, attends requested training, completes PPLs, and maintains continuing education and knowledge of developments in healthcare and pharmacy.

Requirements

• Fluent in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Assist the pharmacist under direct supervision in the practice of pharmacy and perform other Pharmacy Department duties in accordance with state and federal regulations and Company policies.
• Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
• Fill prescriptions by retrieving, counting, and pouring pharmaceutical drugs; verify the medicine and check for possible interactions.
• Assist pharmacists in scheduling and maintaining workflow.
• Report prescription errors immediately to the pharmacist on duty and follow Company error and Quality Improvement Program procedures.
• Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
• Register related sales on the assigned cash register and collect and handle cash as required.
• Engage customers and patients, offer assistance, resolve issues, answer questions, and help customers locate over-the-counter products.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual claims for third-party prescription services in a timely and efficient manner, and perform assigned clerical duties.
• Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
• Maintain knowledge of Company asset-protection techniques and file claims for Rx merchandise overages, shortages, order errors, and damaged goods.
• May assist the pharmacist in administering clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
• Help maintain relationships with the local medical community through provider detailing and outreach to healthcare providers and community organizations.
• Keep the Pharmacy Department adequately supplied, clean, neat, and orderly.
• Comply with Company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• If PTCB certified, assist and coach pharmacy technicians in pharmacy system operations and cashiers in pharmacy cash-register operations.
• Earn and maintain PTCB certification through the designated training program and/or state requirements; otherwise, earn PTCB certification as a condition of promotion to senior technician.
• Attend requested training, complete PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed