Certified Pharmacy Technician

Walgreens•Tyler, TX

7d•$18 - $24

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, the technician also assists and coaches pharmacy technicians in pharmacy system operations and cashiers in pharmacy cash register operations. The position models and delivers a distinctive, delightful customer experience. The technician supports prescription processing and fulfillment, customer service, pharmacy workflow, inventory management, clinical services, and department upkeep. The role also requires maintaining required certification or registration, attending training, completing assigned learning activities, and keeping current with developments in healthcare and pharmacy.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or meet state-required certification or registration requirements; PTCB certification is a condition of promotion to senior technician if not otherwise obtained.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions to support a positive customer experience.
Model and share customer-service practices with team members, including courteous interpersonal habits, proactive assistance, identifying customer needs, and helping until customers are satisfied.
Develop strong relationships with valuable customers.
Assist the pharmacist in pharmacy practice in accordance with state, federal, and company policies, and comply with the Walgreen Co. Pharmacy Code of Conduct.
Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications; verify medicines; and check for possible interactions.
Assist pharmacists in scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company policies and procedures for pharmacy errors and the Quality Improvement Program.
Follow the Walgreen Co. Good Faith Dispensing policy during applicable prescription dispensing activities.
Register related sales on an assigned cash register and collect and handle cash as required.
Help customers locate products, including escorting them to the OTC aisle when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription-service claims promptly and efficiently, and perform other clerical duties as assigned by the Pharmacy Manager.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; use asset-protection techniques; and file claims for Rx-drug overages, shortages, order errors, or damaged goods.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate clinical services with Walgreens healthcare clinics and external providers.
Help develop and maintain relationships with the local medical community through provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums.
Help maintain the Pharmacy Department’s interior and exterior by ensuring adequate supplies and keeping the area clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or meet state-required certification or registration requirements; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training, complete PPLs requested by the Manager, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.