Certified Pharmacy Technician

Walgreens • Surprise, AZ

4d

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist with and coach pharmacy technicians on pharmacy systems and cashiers on pharmacy cash registers. The technician models and delivers a distinctive and delightful customer experience.

The position supports customer service, prescription processing, pharmacy operations, inventory management, clerical tasks, and, as required, clinical services. It also involves maintaining the Pharmacy Department, supporting relationships with the local medical community, completing assigned training, and maintaining knowledge of healthcare and pharmacy developments.

Requirements

• Fluent in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Assist the pharmacist under supervision in the practice of pharmacy in accordance with state, federal, and company policies.
• Use pharmacy systems to enter patient and drug information, process prescriptions, and ensure information is entered correctly.
• Fill prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying the medicine, and checking for possible interactions.
• Assist pharmacists in scheduling and maintaining workflow.
• Immediately report prescription errors to the pharmacist on duty and follow company policies and procedures related to pharmacy errors and the Quality Improvement Program.
• Follow the Walgreen Co. policy regarding Good Faith Dispensing during applicable prescription dispensing activities.
• Register related sales on the assigned cash register and collect and handle cash as required.
• Engage customers and patients, offer assistance, resolve issues, answer questions, and provide support in locating over-the-counter products.
• Model and share customer service practices with team members and develop relationships with valuable customers.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual claims for third-party prescription services in a timely and efficient manner.
• Perform clerical duties assigned by the Pharmacy Manager.
• Assist with inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
• Follow asset protection techniques and file claims involving pharmaceutical merchandise overages, shortages, order errors, or damaged goods.
• As required, assist the pharmacist with clinical services, including collecting and properly labeling patient blood or urine samples, and support coordination with Walgreens healthcare clinics and external providers.
• Assist pharmacy leadership in maintaining relationships with local medical providers and conducting outreach to health groups, retirement homes, nursing homes, and other forums.
• Help maintain the Pharmacy Department by ensuring supplies are adequate and the area is clean, neat, and orderly.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
• Attend training, complete requested PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed