Certified Pharmacy Technician - Retail

TriHealth•Cincinnati, OH

11d•Hybrid

About The Position

At TriHealth, you'll be part of an award-winning healthcare system committed to delivering exceptional patient care and improving community health. We invest in our team members through professional development, advanced training opportunities, and supportive leadership. Whether you're beginning your career or bringing years of experience, you'll find a purpose-driven culture where your contributions are valued and your growth is encouraged. Work Location: Home base will be Western Hills Pharmacy, where you'll work Monday through Wednesday and every other Saturday (9:00 a.m. - 12:30 p.m.). To support patient care across the community, you'll also float to nearby TriHealth pharmacy locations on Thursdays and Fridays as needed. We're seeking someone who enjoys variety, is dependable, and is comfortable stepping in wherever support is needed.

Requirements

High School Diploma or GED Degree (Required)
Up to 1 year experience in a related field; previous pharmacy technician experience (Required)
National Pharmacy Technician Certification (CPhT) is required. Approved certification is through Pharmacy Technician Certification Board (PCTB) and ExCPT Certification by the National Health career Association.
Must be registered with the Ohio Board of Pharmacy as a Certified Pharmacy Technician.

Nice To Haves

Associate’s or bachelor’s degree, graduate of an approved technical, professional or vocational program (Preferred)
3-4 years Outpatient Pharmacy experience (Preferred)
Experience with outpatient pharmacy dispensing systems, electronic medical records (Preferred)

Responsibilities

Drug Fulfillment: Responsible for drug fulfillment, including filling orders, managing inventory, and ensuring accuracy.
Complete all pharmacy dispensing duties, including accurately and efficiently filling prescriptions.
Utilize EPIC Willow Dispensing System, monitoring all work queues.
Review patient charts in the electronic medical record to resolve refill requests, refill denials, patient assistance, payment issues, and other related matters. This includes reading Progress Notes, Telephone Notes, MyChart messages, and all other pertinent information related to pharmaceutical care.
Follow all pharmacy department policies and procedures for safe handling, preparation, and disposal of hazardous drugs.
Investigate inventory issues, including out of stock medications for prescription drugs on order for that day.
Address prescription adjudication issues, including but not limited to, calling insurance companies, prescribers’ offices, and/or patients.
Coordinate with the Responsible Pharmacist for daily task assignment(s), following the technician duty schedule.
Exhibit flexibility to change daily assignment based on departmental coverage gaps.
Work collaboratively with pharmacists and technicians while being a resource to the dispensing pharmacist.
Complete all daily tasks by end of day which include cash drawer count down.
Completes other assigned tasks as directed to support patient care and department/organization success.
Inventory Management: Responsible for accurate inventory management by responsible ordering from the wholesaler, outdates, recalls, and returns.
Receive, unpack, and store incoming medications and supplies according to proper storage requirements.
Conduct regular inventory checks to identify and remove expired, damaged, or recalled medications.
Order and restock medications and supplies to maintain optimal inventory levels while ensuring no critical stock outs of essential medications.
Pharmacy Phone Calls: Be an active participant in the phone calls, including taking inbound and outbound calls from patients, physicians, insurance companies, and other third-party entities.
Inbound and Outbound Call Management includes, but is not limited to: Provide customer service at the highest level, maintaining quality patient care and meeting the highest satisfaction of our patients.
Schedule future prescription fills with the patient, ensuring there is an active prescription on the patient’s medication profile in Willow. The technician will also ask appropriate questions during the refill call and provide an offer for the patient to be counseled by a pharmacist.
Call the patient if a scheduled medication will have a delay in filling, whether from an inventory matter, insurance issue, or other delay.
Call manufacturer programs, copay programs, third-party or tertiary maximizer plans.
Call approved alternate contacts, if unable to reach a patient to schedule a refill.
Call patients’ local pharmacy for any insurance or medication review needs.
Review voicemail messages and IVR calls.
Triage clinical calls to a pharmacist.
Utilize translator services via TriHealth’s approved Interpreter Services line.
Customer Service/ Communication and Compliance: Demonstrates competency and compliance through regular audits and rounding visits. Observational checklists will be used to validate practices. This includes but is not limited to: Greet and assist patients and healthcare professionals in a friendly and professional manner utilizing AIDET.
Resolve patient concerns and escalate all clinical issues to the pharmacist as needed.
Follow all policies and procedures of TriHealth Outpatient Pharmacies and TriHealth, Inc.
Accountable for compliance with all state and federal regulations including licensure, prescription drug monitoring regulations, as well as the ongoing monitoring and maintenance of regulations/requirements to ensure continued compliance.
Adhere to all HIPAA regulations to protect patient privacy.
Report errors, maintain documentation, and assist in developing action plans for problem areas.
Demonstrate TriHealth way, SERVE values, ALWAYS behaviors, and the 5 safety practices.