Certified Pharmacy Technician - Phone Support (Inbound)

Onco360•Houston, TX

3d•Hybrid

About The Position

This is a Full Time remote opportunity on our phone support team, following an initial onsite training period. Our specialty pharmacy is located in Houston, TX. We are seeking certified pharmacy technicians who are compassionate, have outstanding customer service skills, and strive to go above and beyond for our patients. You will be confident speaking with patients and providers on the phone.

Requirements

Good interpersonal skills
Excellent verbal, written and customer service skills
Ability to work independently, meet deadlines and be flexible
Good organizational skills and detail oriented
Knowledge of medical terminology (including sig codes and Roman numeral), brand and generic names of medications and general pharmacy terminology
Ability to perform tasks accurately and efficiently when inputting information
Licensed/registered pharmacy technician or as required by state law
Basic math and analytical skills
Intermediate typing/keyboarding skills
Pharmacy Technician: 1+ years
PTCB Certification
Registered Pharmacy Technician

Nice To Haves

Certified pharmacy technicians who strive to go above and beyond for our patients and are confident speaking with patients and providers on the phone.

Responsibilities

Assist health care providers and patients by phone; answering questions and requests.
Communicate with patients and physician office staff to coordinate medication refill deliveries.
Work with Insurance companies regarding rejected claims and prior authorizations.
Serve as a primary contact for calls to patients and physicians.