Certified Pharmacy Technician - Phone Support (Inbound)
About The Position
Our specialty pharmacy is seeking compassionate professionals who have an outstanding skillset in customer service. We are looking for certified pharmacy technicians who strive to go above and beyond for our patients and are confident speaking with patients and providers on the phone. This is a full-time, remote opportunity after an initial onsite training period. This is an excellent opportunity for professional growth as our organization continues to expand and our employees develop and promote within. We currently have Full Time positions available on our phone support team.
Requirements
- Good interpersonal skills
- Excellent verbal, written and customer service skills
- Ability to work independently, meet deadlines and be flexible
- Good organizational skills and detail oriented
- Knowledge of medical terminology (including sig codes and Roman numeral), brand and generic names of medications and general pharmacy terminology
- Ability to perform tasks accurately and efficiently when inputting information
- Licensed/registered pharmacy technician or as required by state law
- Basic math and analytical skills
- Intermediate typing/keyboarding skills
- Pharmacy Technician: 1+ years
Nice To Haves
- PTCB Certification
- Registered Pharmacy Technician
Responsibilities
- Assist health care providers and patients by phone, answering questions and requests.
- Communicate with patients and physician office staff to coordinate medication refill deliveries.
- Work with Insurance companies regarding rejected claims and prior authorizations.
- Serve as a primary contact for calls to patients and physicians.
Benefits
- Medical
- Dental
- Vision
- 401k with a match
- Paid Time Off
- Paid Holidays
- Tuition Reimbursement
- Company paid benefits – life
- short and long-term disability
- Paid Volunteer Day
- Floating Holiday
- Referral Incentive
- Sign-On Bonus: $5,000 for employees starting before December 28th, 2026.
- Quarterly incentive bonuses
- $500 bonus for technicians to obtain their CPhT and/or CPhT-ADV credentials.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
